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  1. #1
    Join Date
    May 2008

    Default How to disable Email notifications for support tickets

    When a support ticket is created it sends a notice to all of my admin users I have setup. I need to know if there is a way to turn this off. I would either prefer to have 1 person notified or to have no one notified. Is this possible.

    Also, I checked the box to not send an auto responder to a ticket and I am till receiving auto responders to the tickets when they are created. I don't mind that the user receives a notice that we got their request. However it then places the tickets in the answered queue and not in the new queue. Has anyone else had this issue?

  2. #2
    Join Date
    Jun 2009
    Sheffield, UK


    Disable ticket notification emails in Setup > Administrators > Edit.
    The Complete Client Management, Billing & Support System

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