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Support ticket email issues


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Hi guys, wonder if someone might be able to figure this out.

 

I'm having issues with emails from the whmcs system using the support system. When a ticket is created it should email 2 people and bcc in to another.

What i am finding is sometimes it will email as it should but at other times it only emails one of them. One is an administrator and one is a support op. I have tried loggin out of both and loggin in as a customer but it still has done it.

 

I dont think its just a case its not being received, when its not doing it - the email does not have the 2nd person in the list. So i dont think its a spam or email communication problem.

Anyone know what maybe controlling this behaviour? cheers :!:

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