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Ticket import from POP account not working


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Hello there,

 

I have researched this as much as I can but I am hitting a wall at the moment. I have email setup and working for outbound, no issues there but am unable to get the import to work correctly.

 

Some information:

 

- Version 6.2.0 (Going to be upgrading during the off season)

- Verified email account and can see WHMCS logging into the account over POP

- If I run the cron link in a web browser I get:

POP Import Log

Date: 13/09/2017 00:44:53

Host: mymxserver

Email: myemailaccount

Email Count: 1

 

It is really strange to me that it sees the message as being there but does not actually download it. I feel like there is a dependency that is not being met somewhere on my server but I am a bit lost at this point.

 

 

Any help is much appreciated :)

 

Thank you,

Jordan

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