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Emails importing, no ticket created


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I've a new installation of 7.2.3. I've setup POP import and the Cron job and all appears to be working well. The Support Ticket Mail Import Log reports "Ticket Imported Successfully" and I can click on the subject there and read the email. I've tested from multiple email addresses sending to multiple "support department" addresses. Problem is, a ticket is never created. Checked all the logs and anything else I can think of, no errors.

 

Am I just missing a setting somewhere?

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