Jump to content

WHMCS Mail Problem


Recommended Posts

Hello,

 

i updated from 6.2 to 6.3 and i dont receive email notification on NEW tickets.

 

I checked everything:

 

Ensure the Support Ticket Notification email template is not disabled under Setup > Email Templates

Ensure the Email Notification option is enabled under Setup > Staff Management > Admin Users > Edit.

Make sure the administrator role is set to receive support emails under Setup > Staff Management > Admin Roles > Edit.

 

Also i receive other emails when a new order is placed, but not receive email on new ticket.

 

Also there is no error in activity log.

 

Where is the problem?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated