WHI Posted May 25, 2017 Share Posted May 25, 2017 Hello, I can not modify whmcs settings in administrative area, because I can not login with my admin password. I've bought a new whmcs license, becaues I need an urgent solution, but I'm facing the same problem when using the brand new, fresh install... I'm not able to get into the modification area with the only one admin user. Do you have any idea how can I solve this problem? Thank you! 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted May 25, 2017 Share Posted May 25, 2017 you are unable to access Admin Area at all, or the General Settings area only? have you checked the Activity Log for any error records: Admin -> Utilities -> Logs -> Activity Log ? explain the situation further so we can provide a helpful suggestion/solution 0 Quote Link to comment Share on other sites More sharing options...
WHI Posted May 25, 2017 Author Share Posted May 25, 2017 (edited) Hi, I sent a ticket (id: #BVY-979091 ) with the login details. I cannot to access to the General settings, Automations settings, Staff management, Payments, OpenID, Other>Banned ips, Banned Emails, Database backups. Activity log doesn't show the login attempts. Thank you! Edited May 25, 2017 by WHI 0 Quote Link to comment Share on other sites More sharing options...
vulcan Posted June 20, 2017 Share Posted June 20, 2017 I have the same issue, cannot login to certain areas of the administration after being able to login to the main administrative area. This may be related to use of cookies since I could not login to the main administrative area unless I checked 'remember me'. However, for the General settings etc, there is no 'remember me' check box so I cannot login there. Any pointers? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 21, 2017 Share Posted June 21, 2017 I have the same issue, cannot login to certain areas of the administration after being able to login to the main administrative area. This may be related to use of cookies since I could not login to the main administrative area unless I checked 'remember me'. However, for the General settings etc, there is no 'remember me' check box so I cannot login there. Any pointers? you could try Joe's action hook - that will remove the requirement to enter a password in General Settings (and some of the other places too). https://forum.whmcs.com/showthread.php?123954-HOWTO-Disable-or-remove-quot-You-are-entering-an-administrative-area-of-WHMCS-and-must-confirm-quot&p=517286#post517286 0 Quote Link to comment Share on other sites More sharing options...
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