issue invoice every month if the custmoer with monthly and annually services.

Dear Sir

I am new in WHMCS, and we try to create the new order at one client.

Client A and at the first invoice at below.

- Setup fee (Annually 15/Apr 2017 ~ 14 Apr 2018)

- Hosting A (Monthly 15/Apr 2017 ~ 14/May 2017)

- Hosting B (Monthly 15/Apr 2017 ~ 14/May 2017)

After receive first payment around 28 Apr 2017, the system auto gen the new invoice at below.

- Setup fee (Annually 20/May 2017 ~ 19 May 2018)

- Hosting A (Monthly 15/Mar 2017 ~ 14/Apr 2017)

- Hosting B (Monthly 15/Mar 2017 ~ 14/Apr 2017)

I dont know what is this issue, is my data not correct or system bugs.

Mon

Mon,

is Setup Fee a separate product in its own right?? if not, how did you add it to the order and which WHMCS version are you using??

Dear Brian

WHMCS 7.1.2

The setup fee and hosting services all under same custmoer, and only one user in this system.

And go WHMCS > Orders > add new Order

more information for this 3 product. all registration date 17/4/2017,

Setup fee: annually and next due date is 17/4/2018

hosting A: Monthly and next due date is 15/5/2017

hosting B: Monthly and next due date is 15/5/2017

the weird part in all this is setup fee... it's a little strange that you want it recurring annually, but a product is a product and it should work fine if setup correctly.

I created a setup fee product, and then created a new admin order for a setup fee product (annual) and a hosting product (quarterly), original invoice was correct, marked as paid and the NDD dates changed on the two products - therefore, I see no reason why the subsequent invoice wouldn't be correct.

what you might need to do is open a ticket with support and let them examine the product settings for this setup fee product (or post screenshots here) - I suspect that's where the issue lies.

i will open the ticket for this issue

Btw, the yearly services is maintenance services fee(so i need charge every year)