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  1. #1
    Join Date
    Oct 2014
    Posts
    41

    Default Another single sign on error

    Hi All,

    I'm looking for some advice regarding troubleshooting the single sign on to cPanel from the clients account area. I'm getting the message 'Action Failed Unable to auto-login. Please contact support.'

    I have checked the server settings and tested the connection successfully. I have also read the Caveats section on this page http://docs.whmcs.com/CPanel_Single_Sign-On but i'm not entirely sure what it means?

    The module log shows the following for the account I am using to test, the account perfectl does exist in WHM.

    {"metadata":{"command":"create_user_session","vers ion":1,"reason":"You cannot create a session for the user “Perfectl” because they do not exist.","result":0}}

    I am a reseller but do not sell reseller hosting.

    Any advice on what I can check next?

    regards
    D

  2. #2
    Join Date
    Oct 2006
    Posts
    3,423

    Default Re: Another single sign on error

    Quote Originally Posted by Dtorr1981 View Post
    I have also read the Caveats section on this page http://docs.whmcs.com/CPanel_Single_Sign-On but i'm not entirely sure what it means?
    That's saying that if the account being logged into is a reseller account (theirs) but the reseller isn't set to own their own account, it will fail.
    I don't believe that applies to your situation.

    the account perfectl does exist in WHM.
    "You cannot create a session for the user “Perfectl” because they do not exist."
    I wonder if the capitalization is the problem, and why it's not the same.
    Is the username in your WHMCS system for this account lowercase or initial caps as shown?
    If it has caps, change that, save and try again?

  3. #3
    Join Date
    Oct 2014
    Posts
    41

    Default Re: Another single sign on error

    Quote Originally Posted by bear View Post
    I wonder if the capitalization is the problem, and why it's not the same.
    Is the username in your WHMCS system for this account lowercase or initial caps as shown?
    If it has caps, change that, save and try again?
    Thank you - It was indeed the capitalisation, I have no idea how that happened.

    This is one of the first accounts created to it was a bit of a test case, although it does have a live domain on it so I cannot remove it.

    Thank you for pointing that out
    Regards
    D

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