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  1. #1
    Join Date
    Mar 2013

    Default Rewrite URLs for WHMCS


    We're stuck regarding our URL rewrites for the client area. We've been rewriting a lot of the URLs, but have run into one issue.
    We're using the following code to rewrite the URLs for tickets:
    RewriteRule ^tickets(/?)$ supporttickets.php?itemlimit=999999&thepage=help&subpage=support
    RewriteRule ^ticket/([0-9]+)/([A-Za-z0-9]+)(/?)$ viewticket.php?tid=$1&c=$2&thepage=help&subpage=support
    RewriteRule ^ticket/([0-9]+)/([A-Za-z0-9]+)/close$ viewticket.php?tid=$1&c=$2&closeticket=true&thepage=help&subpage=support
    When the customer closes a ticket, /close is added to the URL. However, the email that is sent to the customer regarding ticket responses contains the "default" URL - when they access that URL, you can't just add /close at the end.
    Is there something we can do in this case?

  2. #2
    Join Date
    Mar 2013

    Default Re: Rewrite URLs for WHMCS

    Anyone got an idea?

  3. #3
    Join Date
    Jul 2011

    Default Re: Rewrite URLs for WHMCS

    it's little easy to change ticket URLs sent to clients email, using ActionHooks like the one below you can reformat the URL of these tickets,
    all what you need is to check if the message is "Support Message", use $var['relid'] to get ticket information from DB and rebuild your URL as in website

    PHP Code:

    ("EmailPreSend"1, function($vars){

    if (
    $vars['messagename']=="Support Ticket Reply"){
    $ticketid $vars['relid'];
    // get ticket ID and Code from DB
    return array("ticket_link" => "http://{your-website-url}/ticket/{ticketid}/{code}/");


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