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  1. #1
    Join Date
    Feb 2017
    Posts
    1

    Default Resellers and End Customers

    We are interested in WHMCS and we have a couple of vital questions as 80% of our sales goes through the Reseller channel:
    1. We want to charge the Reseller but mark our SW as installed with a specific End Customer
    2. We want to charge the support contract to a Reseller for a Specific End Customer
    3. We want to configure how support is delivered:
    - Sometimes the reseller is just reselling the SW and the End customer contacts us directly for support.
    - Sometimes the Reseller is hosting the End Customer environment and is contacting us for support on behalf of their customer
    - Sometimes the Reseller is the hosting provider and we do not know the End User, still we must keep track of various support contracts.
    4. In some cases a Distributor is also involved selling to a Reseller that sells to the End Customer
    5. We also want Resellers to be able to log in, create quotes and place orders by themselves (Reseller Self Service Automation)

    Can the WHMS solution be configured to handle this?

  2. #2
    Join Date
    Jun 2009
    Location
    Sheffield, UK
    Posts
    8,498

    Default Re: Resellers and End Customers

    Hi,
    Thanks for your interest in WHMCS.

    Our product operates on a single-tier; you'd invoice your resellers directly and they'd need their own WHMCS installation and licence to invoice their clients. You would not invoice the clients of your resellers.

    We have affiliate and reseller programs so you can monetise the licenses sold to your customers:

    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

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