Server not available when approving order

I'm unable to accept Pending Orders because no server is being picked up? What can cause that to happen?

What server module are you using?

I'm using the cPanel Module. It worked previously, Not sure why it is not working now.

Check the settings of the server at Setup -> Products/Servers -> Servers

Make sure your hostname/IP are correct and your username and access hash/password are correct

Both are correct. I tested connection successfully fro the cPanel module. I can login to the server using WHMCS Connect. It's just not showing up in the list to approve the order.

Make sure that the Server Groups are organized correctly. Then make sure that the servers are not reaching their maximum number of accounts allowed. Additionally, make certain that if the hosting account requires specific resources, such as disk space or IP addresses, that the server itself has the required resources to provide.

I don't have a server group configured and the server capacity is way below max. I used it previously to setup another account. The only thing I can think of that changed was the upgrade of the license.

WHMCS Support figured out the problem. I have Modules Garden's cPanel extended installed and I didn't switch over the server to use their module instead of cPanel.

So the solution was to switch the server type to cPanelExtended.

Hello friends,

I used cpanel module on whmcs without any issues for full year and more. Few days ago I saw that whmcs don`t communicate with cpanel when needed to add new account etc. I looked in Setup => Products/Services => Servers and I tried to test connection with valid credentials for WHM root and I got this image bellow.

I did backup of full server and I started from zero, installation of CentOS, installation of cPanel, setup and all works great and I still can not login to cpanel module from whmcs.

Can you please share your experiences or maybe some help and solution?

Best regards,

Alex