Salman75 Posted February 27, 2016 Share Posted February 27, 2016 Hello, How do we create rules for WHMCS support ticket autoresponders? We want WHMCS autoresponder to work for most addresses (such as customers) but we don't want to send autoresponders to work on some addresses (such as when we receive a response to a ticket from WHMCS or cPanel or our DC)? If the autoresponder sends a response to our DC or upstream provider, it can create a loop. We want to use the same support address with communicating with our upstream providers because it ensures their reply is seen by the staff on duty, rather than them having to checking another email address. We have use the same setup on Kayako for many years and it works great but this doesn't seem to be possible on WHMCS (unless I am missing something). Can someone help? 0 Quote Link to comment Share on other sites More sharing options...
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