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Installation Failed (MySQL server has gone away)


Defalt'

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  • WHMCS Support Manager

Hi,

 

This error means that your MySQL Server is closing the connection WHMCS is using to perform the installation. This is usually due to the timeout value being set too low to allow all the installation tasks to be completed. The installation process could take several minutes on a busy server.

You'd need to work with your server admin/hosting provider to increase the wait_timeout and perhaps also the max_allowed_packet values in the MySQL Configuration. Other values that might be causing this are the connectiontimeout in Apache/connTimeout in Litespeed.

 

Then drop the database before running the install script again.

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