When a client creates a customer order, I would like to automatically be able to create a support ticket from the order. Some of the order details would be included in the new support ticket. I see that there are hooks such as TicketOpen. Would this be the way to accomplish it?
Specifically, I would have an order that would contain a hosting product, and also an other services product. The other services product is what I would like to create a support ticket for automatically.
I'm trying to understand if WHMCS is capable of this, and did not find any specific examples that could give me the answer.
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munman
Hello,
When a client creates a customer order, I would like to automatically be able to create a support ticket from the order. Some of the order details would be included in the new support ticket. I see that there are hooks such as TicketOpen. Would this be the way to accomplish it?
Specifically, I would have an order that would contain a hosting product, and also an other services product. The other services product is what I would like to create a support ticket for automatically.
I'm trying to understand if WHMCS is capable of this, and did not find any specific examples that could give me the answer.
Thanks for any help!
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