Yesterday I performed an upgrade for a client (from Silver to Gold product), but the procedure didn't really do the upgrade (I'm on WHMCS 7.2.1 with DirectAdmin)
- Logged in as admin
- Went to client panel and logged in as client
- Performed upgrade as client
- Pending upgrade was reported in the admin system, wich I confirmed
- Order Confirmation mail was sent out
- Invoice was made, but apparently NOT sent to customer (I'm not 100% about this)
BUT ...
- Product did not change in WHMCS (stayed Silver)
- Product did not change in DirectAdmin (stayed Silver)
SO ...
I tried to redo the upgrade, but this time as admin (by pressing the upgrade product button in the admin panel)
But I get the notification "Upgrade Already In Progress Cannot Upgrade/Downgrade because the product already has an Upgrade/Downgrade in progress."
Cron did run (every 5 minutes), and daily cron ran also (at midnight), but no changes to the client product.
Help ?