Hello,
While trying to suspend a reseller I got the same error message.
Module Command Error
Permission denied: You do not have the required privileges to run “suspendreseller”.
Any Idea?
So a client that is suspended (has no service) but is not terminated will count as an active.
That means we need to terminate any client/product so it wont count and lost the record in case that client wants to reactivate service in near future.