From what I've been able to figure out so far (reading the forum and digging into template code etc.) I take it that there is no way to customize the home page panels. I'd like (for example) to show recent support tickets differently. I assume I'd have to use a hook to remove the panel and the code a hook to recreate it.
I know how to remove the panel (as I've removed several already that we don't use). I'm also pretty sure I can write the HTML to grab what I want. My issues that that I'd like to show a small table (ticket number, ticket subject, status, last activity date). I'm not really sure how template that, since the panels all seem to be in a generic formatting loop in the template.
Thanks in advance for any advice.