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agentblack

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agentblack last won the day on May 7 2021

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  1. Update: in response to the ticket that was submitted to these people, they "Escalated" the ticket right to a closed status without providing any answers. Ticket has been reopened. What is WHMCS hiding? Why are they refusing to discuss this breach of our privacy? Is there an undisclosed breach into their systems? Why are they not communicating to us?
  2. They released the transaction ID, amount, etc. for a transaction between us and WHMCS to this unknown third party via the third party's complaint to the BBB from over two years ago. They were replying to that person's complaint, but gave away our financial transaction information to that customer. We have STILL not heard anything from WHMCS, not even an acknowledgement that they are looking into it. Since they have not responded, we have alerted the Attorney General's for Texas and Virginia to the breach of customer data and privacy violations. Maybe one of them could prod them into responding. If they can release a financial transaction between a customer and them, what else are they "accidentally" going to release?
  3. Since we can't seem to get any response from WHMCS via a support ticket, their legal department, Web Hosting Talk, or on Twitter, going to post this here for all to be aware of. On August 23rd, 2023, we were contacted by an unknown to us third party that reported WHMCS in responding to their BBB complaint, shared a screenshot of a financial transaction that took place between us and WHMCS. This information was not authorized to be disclosed and the information was not for public consumption. The reporting party provided additional information, including the response from the BBB that included WHMCS's response to provide additional authenticity to the report. The transaction numbers listed in the screenshot that WHMCS sent to the BBB to respond to the unknown person's complaint matches a transaction that occurred between WHMCS and us in 2021 shortly after they terminated our owned license to the software. To date, WHMCS has not acknowledged they released our information to this third party, they have not responded to repeated attempts at contact, and other than a generic "we have forwarded this to a manager" response to a support ticket, they have not made any attempts at any meaningful contact. WHMCS was not and is never authorized to release financial transaction data involving our company and this is just another serious transgression against their customer base. WHMCS should not be trusted in any form or manner, with any company's sensitive financial records especially if they can't keep your data private. At the time of this writing, we have filed notices with the Texas Attorney General, Virginia Attorney General, BBB of Texas, IC3, and the Federal Trade Commission. If a meaningful response is not afforded by WHMCS in thirty days from first contact regarding this issue, additional complaints will be lodged with European and United Kingdom regulators to make them aware of improper customer data handling by a company with a headquarters office in their jurisdiction. Beware of WHMCS and monitor your sensitive information closely even when you're no longer a customer!
  4. All the invited 5 star reviews.. I wonder how much WHMCS is paying people to lie in their reviews to counteract the colossal nose dive they took... It's a shame that Trustpilot allows WHMCs to pay for positive reviews..
  5. He seems to only answer support tickets when he gets called out here on the forums. How strange. He does apparently have enough time to like one of his fanboy's tweets in reply to our continued request for a refund of monies that are not theirs.. He keeps attempting to extort us, repeatedly.. The fact that he even thinks this is smart is appalling. You really should review your comments with your Legal team before replying to a customer with an extortion request. You want us to give up something that we bought outright to receive a refund of monies in a stored value account? Our request has never been a refund for the value of the license we paid, our request has been for the value in the stored value account called Marketplace. You keep confusing the two "John". Our request remains, refund us monies from our Marketplace account since you can not and will not guarantee the service will continue to work in 5, 10, or 15 years once you terminate our support and updates. This means you're taking money you know very well you will never deliver services against.
  6. We have started our migration. Now that we have sorted out the best way to handle our dedicated server infrastructure, we are moving forward with Blesta. Their support has been far more responsive than the joke of a mess that WHMCS claims to call support, including responses directly from the owner to tough questions, which seemingly John can't handle. I agree with you that WHMCS didn't give us any clients. Our clients don't even know what WHMCS is or how it impacts them. Frankly, I could send them a note card as an invoice and they'd be just as happy to pay it that way than with WHMCS. The overlords that think WHMCS is the greatest gift to the hosting industry is sorely mistaken. The industry doesnt need WHMCS and WHMCS doesn't give anyone customers/clients. WHMCS hasn't done diddly squat to earn anyone using their software customers. They didn't invest in the marketing, they haven't gone door to door in our cities and towns drumming up business. This entire thread and the tone deaf responses from WHMCS just shows exactly how out of touch with reality they really are. The entire organization from top down is in a sad state if they truly believe what they are doing is appropriate. We are working feverishly to get transferred off WHMCS completely and then will begin investigating what legal recourse options may be open to us in order to obtain a refund of monies owed in the Marketplace accounts since WHMCS is unable and unwilling to indicate if the software will continue to function long term.
  7. yet another tone deaf response from WHMCS.. They honestly dont care. I finally got a response to my open ticket after putting John on blast here.. and his response is even more pathetic... "We do not intend to provide the source code for WHMCS, nor issue refunds for a software license which will continue to function indefinitely, and with significantly enhanced functionality since originally purchased in 2013. We will honour your current Support & Updates agreement, and will continue to provide security updates in line with our Long Term Support policy. To be clear there is no abandonment occurring here; the WHMCS software continues to be active developed and maintained. Infact these pricing changes will enable us to continue to bring advances to our platform, maintain our position as the market-leader and deliver new tools to help your business grow in an increasingly competitive and consolidated business environment. Our offer to refund your Marketplace points balance upon cancellation and closure of your accounts remains. Whilst I do hope you will continue to use our software, do let me know if you’d like to go ahead with the cancellation."
  8. And for sheer entertainment value, here's his last reply... 16 days ago.. "You are entitled to your own opinion about the value of our product. The price changes we announced were the result of considered research and discussions with customers. Regards your auto-update issue, it cannot be ignored that the auto update feature is working perfectly fine for the majority of other users of the WHMCS product. If it were a product defect, the issue would be affecting many others too. Do set your expectations that our public support channels are for users experiencing software problems; the absence of tens of thousands of threads reporting a successful update doesn't mean it's not happening. If you continue with WHMCS we would be happy to look into this for you again but it almost certainly is an environment issue as support has diagnosed. Over 5000 feature requests have been submitted via our public tracker, with many more submitted via other channels. It is impossible to deliver every request that gets submitted, but we have always done our best to accommodate as many as we can. The pricing announcement explains that we are investing in additional team and resources which will enable us to accelerate our development throughput and deliver more change in future. We will not be purchasing back the Owned license from you. You have received the value from that purchase many times over in the many years use you have had of our product and service. Marketplace credits are non-refundable, but should you wish to close your account with us we will be happy to process a full refund. With regards to your question about what data is being collected from systems, I refer you to section 2.4.3 of our End User License Agreement. Enforcement of client limits is done client side by the software."
  9. That's par for the course man. 16 days and Mr. Kipling has stopped responding to support tickets. He apparently cant handle the heat and tough questions being asked. Questions asked of him with no response: "And again you sidestepped my question about unencrypted source code. Since you're abandoning us, you need to provide the source code so we can continue to support the product and fix all of the quality problems that exist and any security holes that you've "forgot" to plug before you locked us out of support. Why do you keep side stepping this question? I've asked it several times and yet each time you seem to always "forget" to answer it. Once again, annoying a current customer, working hard not to keep their business, and working hard to ensure they share widely their terrible experience. You point to a section of the EULA but that section does not spell out what exactly you are gathering. I again ask, what EXACTLY are you pilfering from our software? We have the right to know what information it is you're collecting and if you have accessed or taken any information about our clients. A vague statement in an EULA does not suffice. You need to answer this question. Stop skipping it. Again, I fail to understand what value WHMCS or you for that matter, gain from denying a request for a refund. The money is not yours. It's not WHMCS's. It's not WebPros. It's not Oakley Capital's. It's ours. It's our money that we deposited into a stored value account for usage for future product sales. Since future product sales will not be occurring with this software, that money will never be used, which means no products will be purchased with it. There's no reason for you to continue to hold those funds other than just to be a "jerk" about the matter. If you buy a gift card at a store and that store goes bankrupt, the bankruptcy courts allow you to that money back from those accounts since they are stored value. This is no different. Can you provide, in writing, if WHMCS will continue to release patches and security fixes for critical defects in the software for the next 5, 10, 15, or 20 years? If you're unable or unwilling to do so, then there's no business for you to continue to hold those funds and attempt to extort us into giving up our rights to the license we purchased. Again, you can buy back the license for a fair and reasonable price, but it will not be for free." I await your latest installment of vague answers and ignored questions." And frankly with how shady this entire process has been, I have grave concerns about exactly what data they are pilfering from our systems. Are they taking client data? Are they taking our financial records? I've never supported the hacking or cracking of software, but in this instance, I almost have to insist the code be cracked so we can know for sure what data they are pilfering from our systems.
  10. We are in process of migrating to Blesta and have disabled all Marketplace options in our WHMCS. We are also migrating clients off their current Marketplace products into new options. WHMCS shall never receive another dollar from us again. From the lack of answers, lack of customer service, disrespect in support tickets. Yeah they can sink at this point for all we care. WebPros/WHMCS is not to be trusted.
  11. Devs can get free licenses from blesta though. He welcomes it and encourages it. Only a couple of files are encoded, the rest is open. You may wish to have a chat with them on their discord. We are testing the product now and will test HostBill soon.
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