CuBber

Problem is solved The reason for the problem: If the ticket is opened from the "Login as Customer" section in the admin panel, the mail does not go

No bi error or request appears

Hello, i updated from 6.2 to 6.3 and i dont receive email notification on NEW tickets. I checked everything: Ensure the Support Ticket Notification email template is not disabled under Setup > Email Templates Ensure the Email Notification option is enabled under Setup > Staff Management > Admin Users > Edit. Make sure the administrator role is set to receive support emails under Setup > Staff Management > Admin Roles > Edit. Also i receive other emails when a new order is placed, but not receive email on new ticket. Also there is no error in activity log. Where is the problem?