JamesWill

UPDATE - WHMCS has an INTERNAL case #CORE-10817 to deal with the issue! Thanks to Lawrence and WHMCS

FOUND THE PROBLEM - FROM WHMCS - NO ACTUAL RESOLUTION YET - BUT EVERYONE USING NATIVE STRIPE SHOULD READ THIS OK - so, the SPECIFIC PROBLEM we HAD WAS: MY END USER CLIENT - CLICKS on "Manage Credit Card" in the MENU, and lands on: whmcs/clientarea.php?action=creditcard MY END USER CLIENT - ENTERS Credit Card info in the form, clicks Submit, the page just HANGS. No ERROR, NOTHING. #### OK, so - I opened a Ticket With WHMCS - gave them all access pass to my system. Here is what they said (paraphrasing): "IF your client has not ALREADY PAID using STRIPE (via paying an INVOICE) - you can't ENTER a NEW Credit Card using FORM on "Manage Credit Card" page: whmcs/clientarea.php?action=creditcard" #### OK - well - at least I know that the WHMCS / STRIPE system isnt broken - its just a WHMCS TEMPLATE Problem. SO - WE NEED WHMCS to MODIFY the DEFAULT WHMCS TEMPLATE to put in some if/then coding to say - IF (MY END USER CLIENT that has never paid by STRIPE (virutally ALL my end user clients - since WHMCS only recently created NATIVE STRIPE SUPPORT) - CLICKS on "Manage Credit Card" in the MENU, and lands on: whmcs/clientarea.php?action=creditcard) THEN (DONT SHOW FORM, OR SHOW WARNING TO USER) The REASONS that this is VERY IMPORTANT is - if an END USER CLIENT ENTERS their Credit Card info on YOUR WEBSITE - and it APPEARS as if something isnt working - END USER CLIENT will VIEW your Company as SHIM SHAM, and may even Question whether or not we Charged them / what did we do with the Credit Card Info etc. Basically, it REALLY hurts our credibility with our end user clients - especially when it comes to how we handle their credit cards THIS IS NOT a WHMCS Criticism at all. They ARE working hard VIA MY TECH SUPPORT TICKET to fix this - I just wanted anyone else stuck on this to KNOW why its not working.

It gets BETTER - now that ONLY new files UPLOADED DIRECTLY from the "whmcs_v710_full" unzipped folder are now up... NOW - I am getting that WHMCS ERROR "Required Template Changes Not Found: We were unable to detect the presence of the required WHMCS 7.1 template changes for Stripe compatibility in your active order form template. Please ensure the changes itemised in the 7.1 upgrade here have been applied. Please see Template Changes for more information." This is just unbelievable... I seriously thought things would get better... and what's more - I WAITED a few weeks before upgrading - specifically because this kind of thing has happened to me in the past... I just don't understand...

So, here I am - with clients not able to Enter Credit Cards... UPDATE - I literally - went through every single dir in the whmcs install - and backed up what I already had there - and then deleted off the server, and then UPLOADED ONLY the new FRESH FILES..... EXACT SAME problem still exists... JESUS... come on...

I opened TECH SUPPORT ticket #GXK-364724 I also provided ALL my ftp and WHMCS login info... on the ccforms folder in the /templates/orderforms folder - yes I did. I actually DELETED ALL folders in the /templates/orderforms folder and then REUPLOADED them from the whmcs_v710_full\whmcs\templates\orderforms\ folder so, something is DEFINITELY not wrong on my end (as far as I know - and I am sure that I will be proven wrong - lol) humbly asking for any other help or what to look for...

I am having the SAME ISSUE. I used to use SERVER PING Stripe Module. NEVER EVER had any issues - now upgraded to Version: 7.1.0 and If you login to a CLIENT SIDE, using BRAND NEW (yes, I DELETED the old Template) "Six" TEMPLATE - and yes, I already DELETED the modules/gateways serverping web hook and I already OVER WROTE or straight DELETED everything that I am aware of with ServerPing... and now, clients CAN'T add credit cards.... HELP!!!!

As far as I know - you have to change it for them. Or, as you mentioned, the client can use the downgrade / upgrade.

Thank you Chris - totally appreciate the help!

Thank you - I apologize if I was sounding rude or not appreciative I am just a bad communicator. I appreciate those suggestions and the themes on whmcsthemes do look real good... BUT (I know) - what I am REALLY getting at is the underlying code and syntax of the order forms... For example, say I wanted to create a single FORM, where you just click GO (or enter domain name and click GO) and it takes client directly to CHECKOUT screen - with, product id, billing cycle, coupon code, etc. - pre-entered for the customer... Do you know of any resources ? I have googled many times terms like "whmcs order form customization" whmcs order form syntax" etc. and I never find anything that really helps me Again, I totally apologize in advance if I have once again not communicated or sounded rude Thank you again for your help!

Thanks WHMCS Chris, I get that - but, I guess I am looking for more detailed information about: If I just wanted to start with my own BLANK ORDER form - where could I go to get a TEMPLATE to start from?

Hi, I REALLY need help doing TWO Things: 1. Create a Single Page Order Form Similar to the HostGator Shared Hosting ORDER FORM. 2. I need to be able to create an Order Form Page, where I take the clients DOMAIN NAME only and then push them directly to CHECKOUT - where number of years, coupon, etc is all PRE-CONFIGURED. Can anyone please direct me to where I can find the info to do these things please Any help would really be appreciated.

ditto, They updated my WHMCS Ticket, and told me the EXACT same thing WORD FOR WORD - that you posted... so, now we wait!

yjHosting, I am also using v5.2.2 - and on supportcenter.php and supporttickets.php - I have ALL the options listed in IMAGE 2. So, there must be something wrong... I suggest open Ticket with WHMCS asap!

vijay2991, I do not know if WHMCS has the ability to do what you want. You may want to consider opening a Tech Support Ticket with WHMCS and ask them? Sorry that I could not be of more help.

Thanks ditto for the update! My ticket is still sitting - I guess you are more important Thanks again.