sol2010
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sol2010 last won the day on February 3 2023
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1) I do not find this helpful nor warranted. Just adds extra steps to managing invoices - from where have you received this wisdom that users wanted this "feature" 2) Give us the ability to turn this "feature" off - or at least to view invoice line items by clicking on the "total " amount in the invoices.php?status=Unpaid admin screen
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Gmail no longer grouping "conversation" emails from WHMCS support
sol2010 replied to sol2010's topic in Using WHMCS
No - I have no solution to this. It is still the same and is highly frustrating. I contacted Google and they told me it was due to the way the email headers are set. I have contacted WHMCS and they are not interested. WHMCS does nothing as usual. Basically, you're on your own - probably be better to look for a different support solution? -
Personally I don't mind the price increases as I see it as a natural part of business. And let's face it, the entire world's inflation has gone mad, salaries are up, power bills are up etc... I'm sure you yourselves have put your prices up in the last 18 months (and if not, why not)? What really irks me, is that WHMCS has provided little to zero development over many years. There are literally thousands of "feature requests", bug reports and things that could be improved swiftly. None of this seems to be any kind of priority for WHMCS - they just do nothing. Their support team - while polite - often copy / paste canned messages, "oh sorry, our software can't do that". The admin "upgrade" they rolled out last year was a downgrade in my opinion. We literally had to write dozens of hooks to bring back all of the functionality they removed. Honestly, if they want to put prices up - so long as it's reasonable - I'm sure most people won't object SO LONG AS they provide us with some actual value for our ongoing patronage - improvements, additions and better roadmaps.
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Just started getting this issue with Gmail. Sending through WHMCS SMTP to cpanel server then out to clients. Have correct PTR, DKIM, SPF and DMARC all set up good via cloudflare and have checked blacklists - all clean - but Gmail says "lots of emails from domain.com are identified as spam". We are not spamming anyone, only sending out invoices and support replies. Some customers are not paying invoices citing "never received the invoice"
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Just started getting this issue with Gmail. Have correct PTR, DKIM, SPF and DMARC all set up and have checked blacklists - all clean - but Gmail says "lots of emails from domain.com are identified as spam". We are not spamming anyone, only sending out invoices and support replies.
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Yes, I know about I know about https://docs.whmcs.com/Support_Ticket_Escalations, but that's is not quite capable because we can't include the last reply in it.
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Hi all If this feature already exists, I appear to have missed it - please enlighten me. If - as I suspect - this feature is not currently available - I would welcome suggestions / ideas on how to achieve it The feature I am after: I want the ability to send a specified number of reminder emails (e.g. 3 in total, one every two days) when I set a specific ticket status For example: "Ticket 123XYZ - We are awaiting your reply" ...lorem ipsum.... details of the last message..." This basically should behave in a similar manner to the billing reminders... so the ability to modify the text for each reminder would be useful, but not essential. How can I do that? As an example, Zendesk allows this feature here: https://support.zendesk.com/hc/en-us/articles/4910920686618-How-can-I-create-reminders-on-tickets-that-are-on-hold- @leemahoney3 - Can you assist with this?
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How can I schedule the end of a product for a client?
sol2010 replied to sol2010's topic in Using WHMCS
No more generic text please. Can someone from WHMCS actually give a definitive answer to my questions ? As I have mentioned in my OP - I DON'T WANT TO TERMINATE I simply want to MANUALLY set in admin - and schedule the end of the cycle for that particular service and that particular client. -
Haystack error when opening tickets (occassionally)
sol2010 replied to pKris's topic in Troubleshooting Issues
Hello I am running 8.6.1 and also just got this error: A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: pipe to |/home/user/WHMCS/crons/pipe.php generated by email@addressexample.co local delivery failedThe following text was generated during the delivery attempt:------ pipe to |/home/user/WHMCS/crons/pipe.php generated by email@addressexample.co ------TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given in /home/user/public_html/whmcs/includes/ticketfunctions.php:0#0 /home/user/public_html/whmcs/includes/ticketfunctions.php(0): in_array('Closed', NULL)#1 /home/user/WHMCS/crons/pipe.php(0): processPipedTicket('email@addressexam...., 'email user name .', 'Re: [Ticket ID:...', 'Hi there\n\nWednes...', '733731_SM-Logo....', Object(WHMCS\Mail\AutoSubmittedHeader), Array)#2 {main} -
Currently have a client on a hosting package - set up as monthly recurring. If client gives 3 months notice, how best to "schedule" the end of that recurring billing? Or schedule the "account suspension" ? I just want to stop the billing.... I don't want to delete the account or the hosting account. If I set "Termination Date" does that actually terminate the hosting account from the server, or is that just an "end date" of the recurring billing? Thanks for the clarification
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Lightbox at the bottom of every page
sol2010 replied to glenn's topic in Installation, Upgrade, and Import Support
Hello I am replying to this thread to follow it - as I have only just noticed this issue too..... I thought maybe we had found a new bug. On the one hand, I am pleased to see there is something on here about this issue, but on the other hand - I am concerned this issue has been around since 2021 ! The easiest way I have found to solve it, is to add a page rule in CF: Similar to : URL (required) https://example.com/whmcs/* Then the settings are: Pick a Setting (required) Rocket Loader: X (Off ) -
Wow - no answer from whmcs - and one year later, I am needing the very same answer ! @WHMCSJohn - this should not be too hard to implement, given it's already available in all the other templates....