sol2010

Thank you for your response John. Good to see feature requests are actually getting some attention, I would love to see the feature request in question that you claim is so popular for this "feature". Personally, I think it's just more wasted time with added steps required to do what I always did before. Why not make it optional - like you do with other capabilities in the staff role section ? It is decisions like this that alienates us, your customers, because the logic has not been thought through correctly. Don't you have focus groups whom you can ask about whether the feature will work - prior to deploying it ? Meanwhile, multiple other truly important features - such as the Project Management module - get completely ignored for years and years.

@sixfive Latest release fixes that: https://github.com/solaceten/WHMCS-Gateway-Fees @faheemsdq Thanks but please use our GitHub repository for all comments, issues and contributions, so we can keep it all in the same place. https://github.com/solaceten/WHMCS-Gateway-Fees

Yes, I understand that we have to educate our customers, but a lot of them are 'ignorant' and don't really get the "ticket" concept and assume everyone uses Outlook (especially new / naive clients! Yes there are still a lot of technologically challenged people out there which is why they need an IT / tech company to help them. ) These customers quite often just copy in all their team, which to them - is common practice for their email communications. But that doesn't work for WHMCS. When you have multiple people, the 'ticket' situation gets difficult. You can sometimes get 5 or 6 CC'd people on an email chain, and each one gets the auto reply etc... and some send attachments and others don't see those etc... it's messy. Yes, we can use external other email for non-ticket emails, but actually, we like to "pin" the email comms to the client account. However, it is still very hard working with multiple CC'd recipients in WHMCS. So - hence my question: What do other people do to handle this? How can we (us as a user, but also WHMCS software) do this better? Multiple channels? Multiple support systems? A different email comms system?

Thank you John When can we expect some improvements in PM ? It has been decades since any love. Some simple improvements would go a long way for example: 1) Allow us to disable emails to admin for every little change made (these seem to be completely irrelevant) 2) Ability to recur a project when setting it up (e.g. monthly task list) starting on x day of month ending on x day of month 3) When entering a time tracking task, allow a field to accept a short note (shows on front end) 4) When associating a ticket, the default display should be of client tickets (same for invoices)

1) I do not find this helpful nor warranted. Just adds extra steps to managing invoices - from where have you received this wisdom that users wanted this "feature" 2) Give us the ability to turn this "feature" off - or at least to view invoice line items by clicking on the "total " amount in the invoices.php?status=Unpaid admin screen

Am I the only one with this issue? Project Management > select existing project > click duplicate You do not have permission to create a new project. I am running 8.9.0

Have reported this to your support team - and I am posting here to inform others. Please get this fixed asap and include in 8.9 - as this is an important tool that we use daily. If we are unable to duplicate a project, it will take considerable time to create new ones which is highly inconvenient

No - I have no solution to this. It is still the same and is highly frustrating. I contacted Google and they told me it was due to the way the email headers are set. I have contacted WHMCS and they are not interested. WHMCS does nothing as usual. Basically, you're on your own - probably be better to look for a different support solution?

Personally I don't mind the price increases as I see it as a natural part of business. And let's face it, the entire world's inflation has gone mad, salaries are up, power bills are up etc... I'm sure you yourselves have put your prices up in the last 18 months (and if not, why not)? What really irks me, is that WHMCS has provided little to zero development over many years. There are literally thousands of "feature requests", bug reports and things that could be improved swiftly. None of this seems to be any kind of priority for WHMCS - they just do nothing. Their support team - while polite - often copy / paste canned messages, "oh sorry, our software can't do that". The admin "upgrade" they rolled out last year was a downgrade in my opinion. We literally had to write dozens of hooks to bring back all of the functionality they removed. Honestly, if they want to put prices up - so long as it's reasonable - I'm sure most people won't object SO LONG AS they provide us with some actual value for our ongoing patronage - improvements, additions and better roadmaps.

Just started getting this issue with Gmail. Sending through WHMCS SMTP to cpanel server then out to clients. Have correct PTR, DKIM, SPF and DMARC all set up good via cloudflare and have checked blacklists - all clean - but Gmail says "lots of emails from domain.com are identified as spam". We are not spamming anyone, only sending out invoices and support replies. Some customers are not paying invoices citing "never received the invoice"

Just started getting this issue with Gmail. Have correct PTR, DKIM, SPF and DMARC all set up and have checked blacklists - all clean - but Gmail says "lots of emails from domain.com are identified as spam". We are not spamming anyone, only sending out invoices and support replies.

Yes, I know about I know about https://docs.whmcs.com/Support_Ticket_Escalations, but that's is not quite capable because we can't include the last reply in it.

Hi all If this feature already exists, I appear to have missed it - please enlighten me. If - as I suspect - this feature is not currently available - I would welcome suggestions / ideas on how to achieve it The feature I am after: I want the ability to send a specified number of reminder emails (e.g. 3 in total, one every two days) when I set a specific ticket status For example: "Ticket 123XYZ - We are awaiting your reply" ...lorem ipsum.... details of the last message..." This basically should behave in a similar manner to the billing reminders... so the ability to modify the text for each reminder would be useful, but not essential. How can I do that? As an example, Zendesk allows this feature here: https://support.zendesk.com/hc/en-us/articles/4910920686618-How-can-I-create-reminders-on-tickets-that-are-on-hold- @leemahoney3 - Can you assist with this?

No more generic text please. Can someone from WHMCS actually give a definitive answer to my questions ? As I have mentioned in my OP - I DON'T WANT TO TERMINATE I simply want to MANUALLY set in admin - and schedule the end of the cycle for that particular service and that particular client.

Hello I am running 8.6.1 and also just got this error: A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: pipe to |/home/user/WHMCS/crons/pipe.php generated by email@addressexample.co local delivery failedThe following text was generated during the delivery attempt:------ pipe to |/home/user/WHMCS/crons/pipe.php generated by email@addressexample.co ------TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given in /home/user/public_html/whmcs/includes/ticketfunctions.php:0#0 /home/user/public_html/whmcs/includes/ticketfunctions.php(0): in_array('Closed', NULL)#1 /home/user/WHMCS/crons/pipe.php(0): processPipedTicket('email@addressexam...., 'email user name .', 'Re: [Ticket ID:...', 'Hi there\n\nWednes...', '733731_SM-Logo....', Object(WHMCS\Mail\AutoSubmittedHeader), Array)#2 {main}