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Damo

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Damo last won the day on March 31 2023

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  1. I can access my install at the moment but I think you can add early renewals via https://docs.whmcs.com/Additional_Domain_Fields. A registrar module can also enable it for the domains it manages (again, I think this is the case).
  2. You can disable these reminders in the Profile tab of each client.
  3. I've reported this a couple of times, in previous months, via the feedback area but nothing has changed.
  4. How did you create the invoice? billable items and create invoice let you set the due date before publishing and sending.
  5. In the next release, and in the interim an SQL query, can we see an option to set one-time and free billing item to 'completed' after x time? This is automation setting that would be easily implemented and that makes commercial sense. Since posting a few minutes ago, I realised that there are many talented people that could create a hook that would achieve this and not rely on a development change.
  6. Is there a way to get a list of customers per product? e.g. Product 1 Customer 10, Customer Name, etc. Customer 30, Customer Name, etc. Product 2 Customer 5 Customer Name, etc. Customer 10, Customer Name, etc. Customer 40, Customer Name, etc. I'd even be happy with a database query to get this information our of WHMCS.
  7. That's very disappointing. Whilst technically correct, the documentation could have been a lot clearer by highlighting one-time and free products and/or provided tools on how to check the 'active' status (billable) of clients and products - a built-in report would have been ideal for that. Thanks for bringing it to the communities attention @Zomex. I'm sure those that come here and read the forums will be checking their systems. Sadly though, public exposure of these things really does not work in your favour of receiving any financial compensation (whatever form that may take).
  8. Thanks @bear. That's exactly what I was after.
  9. Is there a way to set the default order of invoices? I'd like to set it display as most recent generated to oldest. At the moment it is showing Refunded (oldest to newest) and then Paid (oldest to newest). Regardless of status I just want them to show newest (current) back to the oldest. If it can't be achieved via an admin setting then is there some JavaScript I can add to the admin area footer that will reorder the table? edit: I am using the default client template.
  10. So a status of something like 'Completed' or 'Finalized' (Finalised here in Australia and the UK) that would be treated as Canceled (Cancelled as per previous) could work. Maybe a change of the current language string (translation) could make it appear nicer to the user if it has to be a work around.
  11. Ouch. Now I understand it. Surely this is a bug / flaw where cases of one-time or free products would not be counted toward the active client count. I can see from the other side that unless it gets set to something other than Active the system cannot consider it as anything else. Perhaps another automation setting in WHMCS would be set to these products as inactive after other defined conditions are met. Have you tried contacting WHMCS support and asking for it to be reviewed by management? I would like to think that they would review the details in particular for the tiering of license you have been paying.
  12. Is the one time service an ongoing service? If so then I would consider the client is still active, but the client is not providing continued income to you. In this case it would be good if WHMCS considered the income as opposed to active status of a free product.
  13. If the client hasn't logged in for more than 3 months then have them set as inactive. https://docs.whmcs.com/Automation_Settings#Client_Status_Update A quote provided to someone in 2009 really isn't a client. For a billing platform a client is someone being billed (actively).
  14. We use SupportPal and its integration with WHMCS. It has channel support for email (haven't found anything that gets stripped), web form and customers using WHMCS don't see anything different in their portal. As an admin you login to your SupportPal to provide support but the customers WHMCS details are all there to view and access. There's a commercial add-on that integrated with Twillio so you can handle SMS and WhatsApp,
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