stormy

I understand it might be hard to take money out of the bank to repay Zomex, but what is preventing you from doing the right thing and credit him for the future? You keep a happy customer, make your money honestly instead of by exploiting a loophole/misunderstanding/whatever, clean up your public image (which as I'm sure you're aware, is really really bad) and everybody wins. It's baffling that you choose greed instead.

John, let me quote you from a related thread: I fail to see how in this particular case you are encouraging this customer's success and helping him automate and scale his business. Call me crazy, but it certainly looks as if WHMCS simply are happy to keep an extra $3,915 that was paid out to them by mistake. This payment could have been avoided if the WHMCS automation behaved correctly, OR if the customer went MANUALLY through each one-time service to change it as Completed. That's some fine automation right there, no?

Yes, but it would also be fairer. I don't think the tier "breaking points" are setup with real life examples. The way I see it, the only fair-ish tier would be to change price every 1,000 customers, and that's already a stretch.

I know. See my real life figures above. If you want it to be a cash cow, it's fine. If you want to help your customers grow, then it needs more tiers.

It would be SO EASY to do the right thing here, I can't believe WHMCS doesn't see this as an opportunity. An opportunity to do the right thing, an opportunity to rebuild much needed trust, an opportunity to fix a flaw that's punishing clients undeservedly and making WHMCS look bad. But no. They are choosing to pass and go for the quick buck. Amazing.

I'm speechless. WHMCS should absolutely at the very minimum credit that amount to you towards future payments, and that would still be a stingy move. WHMCS forgets that some of us run VERY simple setups and fairer companies could be there really soon. What I fear is that cPanel would decide to close its automation and allow WHMCS only. As soon as they start losing customers I'm sure they'll "go nuclear" with this. So if you are in the cPanel+WHMCS combo, better have an open source alternative for both if you want to move. We're held hostage here.

Really? I'm on the verge of getting past 2,500 clients which will be a SLOW climb. Let's take a look at the actual cost-per-client: 2,499 clients: $0.624 cost-per-client, per year. -> with the Business 2,500 licence at $129.95 /mo 2,501 clients: $1.0793 cost-per-client, per year. -> with the Business 5,000 licence at $224.95 /mo In case the math is not clear, that's more than twice the cost-per-client. But wait, let's say we're on a roll of sustained growth and we get closer to the next tier: 4,000 clients: 0.6749 cost-per-client, per year. -> again with the Business 5,000 licence at $224.95 /mo It's still MORE expensive than it was for 2,499 clients! So no, those prices don't have the success of your clients in mind. Prove me wrong.

For those of us who made the foolish decision to stay, it might be the time to consider leaving now... https://assets.whmcs.com/customer-licensing-guide-2024.pdf

That's something I'm considering too. There should be a way to keep an "archive" install of WHMCS, with all functions disabled, for a low price (or free!) Of course you can always look stuff up on the database itself, but it's less convenient.

Exactly. It’s not the amount that matters. I would have liked to switch right away but I’d rather do it right, even it it means sending some terribly undeserved money to WHMCS. I think we can switch before the next payment probably. We still want to put in more work so it’s not just a change but a clear improvement for our customers. WHMCS is in for a nasty surprise when all the serious companies make the jump in the next few months.

Thank you!

I'm thiking of just closing it to the public and keeping it as an archive of "the state of things", for safekeeping. And migrating away of course.

I wonder if there's a way to have a WHMCS install in "archive" mode, with no automation enabled. Or maybe make all clients inactive?

I'm going to Hostbill, need to schedule some time for the migration. Not sure if I'll make it before the cut-off, but it's not a money question. It's on principle.

Let’s go back on topic then. Who is developing a solution in-house? What’s your preferred open source ticket/help desk solution?