Hello to everyone,
I am a Hostgator client and I am having issues with WHCMS, I am new to WHCMS so please be patient . these are the facts about my issue:
- During first days of January 2017: WHCMS gets blocked our access to the admin area of our account.
- After communicating with Hostgator team we have been told:
"That the license check is expecting a specific response and failing due to not receiving it. Checking the installation, it appears to be severely out of date (3.8.1 when the most recent is 7.1.1). Since it is no longer possible to update the current installation without being able to log in first, we suggest generating a full backup and then re-installing your WHMCS and restoring the backup"
(At this point we had no access to WHMCS, so we could not make the back-up following the WHMCS instructions, which required access to the WHMCS admin area, so we could only make a Full Cpanel Back-up instead).
- I have made a new WHMCS installation with a recent version, using Quick install and the same license used for the old version. The new installation was made at the same server, located in a different directory.
- As the back-up was made using Cpanel, I am not sure about how to restore the Cpanel back-up to the new installation of WHCMS. I think the problem is that a full migration of the old WHCMS installation to the new directory can not be done directly, because they are different versions and the old version is disabled.
- So I can only access Cpanel and migrate the content manually, but I am not quite sure about what files or steps should be considered in this case.
Any help would be really Appreciated.
Please help,
Best regards,
Emil.