Hi Guys,
We have been using WHMCS v6.3 successfully for quite some time now with credit card payments. Recently upgraded to v7.1.1 and have mostly been ok.
One HUGE problem is that new & existing customers cannot pay us by credit card via our eWay token payments gateway. Let me be specific. If a customer previously had their credit card stored in eway (via our WHMCS installation), the auto payment will be successfully made. If they are a new customer to our system or an existing customers adding a new card to make payment, we continually get card declined messages.
I've dug a little deeper and can see that WHMCS seems to accept the entry of the credit card, but never sends it to eway successfully. We have not changed any WHMCS settings since upgrading, particularly to do with payment gateway and cards. When a card is saved from the customer portal, no customer record is created in eWay, nor is a token value saved in the WHMCS database.
I have checked the WHMCS database itself and can see that card info has been stored locally in the 'clients' table for those whom have attempted to process a payment. This is NOT GOOD as I am trying to use token payments as we always have. I cannot tick/un-tick the 'do not store credit cards' box in security settings as i have many (100's) of customers with their CC already saved correctly.
Any guidance on what to do next please? Very urgent as we cannot get paid by CC right now!
Thanks,
Mitch