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WHMCS ChrisD

Retired WHMCS Staff
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WHMCS ChrisD last won the day on October 13 2023

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Community Answers

  1. The preview site hasn't been updated, I will ask internally on this however
  2. We're excited to announce the beta release of WHMCS 8.8. Be among the first to try out the new features and functionality by getting involved in the beta today. With this in mind we need your help! The aim with pre-releases is to have them used in as many different configurations and scenarios as possible. There are so many different ways to leverage the functionality available in WHMCS, and so many modules, customizations and add-ons, that nothing beats real-life testing and feedback. Ultimately this allows us to provide a level of Quality Control and Assurance that goes beyond what we can simulate in the lab, and benefits everyone. And we don't just want to know about things that are broken. It is equally as beneficial to us for you to tell us when you test something and it works as it should, as it is knowing about things we've broken. So please, keep us informed, tell us what you've tried, and what the results were, good or bad, and for those who contribute the most, we'll make sure you are recognized for it. 😃 If you haven't had the chance make sure you check out the Preview Site & Release Notes to learn about all the changes!
  3. I think I found a bug, what do I do? Tell us. During a beta period, members of our beta support team actively monitor reports so if you think you've found an issue, please submit it to us at http://bugs.whmcs.com Please provide as much detail as you can and a member of our team will be in touch with you within 24-48 hours (excluding weekends). The form will require the following details: License Key -The WHMCS license key you are using. Affected Version - What version of the product are you utilizing. Brief Summary -Summary of the issue. Description - Description of the issue. Steps to Reproduce - Steps for us to reproduce the potential bug - please be as detailed as possible to allow us to diagnose the issue. Expected Results/Additional Notes - Any additional information or notes to assist us. Severity Rating - The severity of the potential bug being reported.
  4. @Mishz0r As outlined in our community guideline, we do not allow the deletion of content this is to ensure that other users are able to benefit from the solutions you have found Please update this post with how you managed to resolve your issue.
  5. hello, i am new here and i make a mistake editing the templates of the email, i thougth i save when i modify it but didn't and kwon the email templates are in blank is any way to recover the original templates maybe ?

  6. The team at 360 Monitoring are continuing to work to resolve this issue. As previously outlined, until this issue is resolved, 360 Monitoring support can manually correct the features for affected clients. Please contact MarketConnect support with your Order Number to arrange this. We will continue to provide regular updates on this issue.
  7. Today we've enabled Mark as Solution on the community. Located in the footer of each post you'll see "Mark as Solution" as the post, this will be visible to the original poster. Once the post has been marked as solved you'll see a green banner appear in the top of the post with a link to the post selected as as the solution. This is the first of many new features we're rolling out as part of our latest community upgrade.
  8. Open-Xchange advise that their maintenance tasks for today have been completed and they are currently completing the QA Review for this window. The next scheduled Open-Xchange planned maintenance window is scheduled for May 4th 2023
  9. As previously outlined at Open-Xchange have advised they will perform maintenance tasks on the environment today, starting now. The expected duration is 5h Please monitor this thread for details
  10. Hi @OceanComms We don't provide support via phone, however you can follow this support note https://docs.whmcs.com/Resetting_an_Admin_Password to reset your admin password. In terms of opening a support ticket, if you have purchased your license directly from us, please submit via your WHMCS Members Area or if you purchased a license via a Reseller you can reach out via this link.
  11. Hey @twhiting9275 Sorry I didn't get back to you sooner! This upgrade has been scheduled to occur on April 4th 2023
  12. Hi team, I am working on an upgrade to the community to resolve this at the moment, although I don't have a firm timeline, a community upgrade should resolve this. I will update this post once we've made the upgrade.
  13. Welcome to the MarketConnect Partner Product Status Updates board. From time to time, our MarketConnect Partner Products may experience scheduled or unscheduled outages. The MarketConnect Team have created this board to provide you with regular, timely updates for these instances. Having an issue, but not seeing it listed here? Head to the MarketConnect Help Centre and open a ticket with our MarketConnect Specialists. We'd highly recommend "following" this board to ensure you can get updates from this board, to do this head to the main board, and click Follow in the top right hand corner of the board. Prefer an RSS Feed? You can subscribe to that here.
  14. Hi @FutureX, Thanks for your reply. That is correct as long as the domain is the same as what the purchase hosting for No, merging customers does not trigger a call to Plesk, you would need to manually add it, however I can not see why you would be doing this, can you explain your use-case a bit further.
  15. @Burti Please try uploading a fresh copy of the WHMCS installation files, if the issue persists please open a support ticket.
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