Jump to content

neaweb6

Member
  • Posts

    43
  • Joined

  • Last visited

About neaweb6

neaweb6's Achievements

Member

Member (2/3)

1

Reputation

  1. Thank you! I will look into the server's configuration.
  2. Hello, I noticed today that when one of my clients replies to a support ticket, it is showing up with the wrong time stamp. For example, I was going back and forth with a client with me replying to a ticket and then the client replying back. It went back and forth for about 10 messages. All of my client's ticket responses were grouped together and all of my responses were below it. I looked at the time stamps and saw that his replies were stamped at 21:00, 21:08, 21:15, etc. and my replies at 16:00 and onwards. The WHMCS time also showed the correct time stamp (16:00 at the time). Does anyone know of a way to troubleshoot this issue? Thanks!
  3. I can't believe I missed that one... thanks!
  4. Hello, I have set up a custom client field to be shown on invoice, but I have one problem. If a client goes to their profile and changes their answer to the custom field, all invoices get updated to reflect the change. Is there a way to prevent old invoices from updating if a client changes their info in the custom field and only update future invoices? I am using this to let clients select a non-profit organization that they would like to support. I have a few local options entered in. I also created a custom report that sums up all of the options. I'm going to use the data to make quarterly contributions to the charities based off of customer selection. I'd like the customers to be able to see what charity their invoices were applied to. Thanks in advance!
  5. Thank you for the information! I copied the token over to the new database. Now, when I click on "Credit Card Information" for a client, no card information is shown, but it does display the token at the top under "Remote Gateway Token". It starts with "cus_". Will I be able to process payments with just the token showing up?
  6. Hello, I found myself in quite a mess a few days back which resulted in a complete reinstall of my WHMCS, including setting up a new database. I did the tedious work of importing invoices, logs, and tickets from an sql dump of my old database, as I couldn't import the entire sql file due to some serious errors. I used Stripe as my payment gateway. Is there a way to get my client's stripe tokens back into WHMCS so that they don't have to re-enter their credit card info for their next invoice to process? Sidebar question: If I enable the option to disable credit card storage, will clients have to re-enter their credit card information everytime they want to pay?
  7. Hello, For some reason, my clients are being shown a blank screen with the text "HELLO 001" after they submit a payment. This also happened to me while generating a billable item for a client. I turned on error reporting, but it is not giving any feedback. Has anyone else experienced an issue like this? I am using the Stripe gateway. I even reinstalled WHMCS to try and remedy the issue. Please see the screenshot attached. It is showing up on the creditcard.php page.
  8. Hello, I am getting this warning in System Health Status: A Certificate Authority verified SSL certificate was not detected on https://secure.neawebservices.com/. This will prevent some features, such as OpenID Connect, from functioning. This may also affect your ability to receive PCI or other accreditation. I ran a curl request and got an HTTP response of 302 Found. What could be the problem here? I have a GeoTrust TrueBusiness ID EV SSL installed on the domain.
  9. Thank you for the link! I was looking in the documentation and didn't think to check the release notes!
  10. Hello, I have enabled Sign-in integration with Facebook, but the option to sign-in with Facebook is not showing up on the login.php page. I have a custom integration that was created by the WHMCS team, so would I have to make modifications to my template in order to show the new login info? Thanks, Jeremy
  11. Okay, that's a relief and everything is working as it should. I've never ran into this sort of situation and was in panic mode!
  12. Hey guys, I am having issues with my admin area. The client area loads fine but the admin area loads forever and eventually times out or gives a 500 error. I had my sysadmin take a look and here is what he said: Everything was working fine when I went to bed, but this morning it was messing up. Does anyone have any ideas on how to fix this?
  13. Hello, I have been trying to figure out why my daily cron suddenly stopped working. It seems as though everything else is executing as it should, just not the daily cron. I ran the cron in terminal and got this output: Allowed memory size of 33554432 bytes exhausted (tried to allocate 4480 bytes) in /path/to/whmcs/vendor/composer/composer/src/Composer/Command/ShowCommand.php on line 114 I'm using PHP 5.6 with 356MB memory limit. Any ideas?
  14. I have several addons, so I'll go through them and see if I can find any that may be slowing things down. Thanks!
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated