miguel84

So what's the purpose of the option Email Address on support department (see attachment). What is it used for?

OK mate thanks for your clarification. I thought that at least would be possible to have separate emails for customer support....

Thanks for your attention mate! Well let's say that I want an email address to send out the notices and warnings, and another emails to send ticket related notices, you mean that isn't possible? Let's say that I have 2 support departments. It doesn't make sense to be sending all the email from 1 email account, because customers will reply to that main email, not the proper support department. And if you say that to avoid this is to edit email template files.... What a mess...

Hi all, We are trying to setup email piping for support tickets, in order of tickets can be created and replied from the customers email. So we created an email account for a support department, and it imports the incoming emails to new tickets. Great! But when the admin replies to the ticket, the email sent to customer goes with sender email address that was set in General Settings > Mail tab. It's not the support department email! So, when the customer replies to the ticket email it will reply to main site admin email and not support department one, therefore ticket is not updated... What are we missing here in the configuration? Thanks in advance!

Thanks!

Hi How do clients turn on or off marketing option after registration? Cheers

Will these mods be lost on WHMCS upgrade?

Hi all, My business is required to create a pdf invoice on a certified software. I need that certified pdf to be made available to clients in WHMCS. Is there a way to replace the WHMCS invoice with a custom pdf file that I choose? Thanks in advance!

Hi! Is there any way instead of having pricing and buy now for hosting plans, to display a request a quote button? Cheers

OK, I'm about to rip all my hair off I make changes in CSS on Six theme, none takes effect on site. I clear browser cache, WHMCS cache option on Utilities menu, nothing happens... I even replaced the file logo.png on img folder, and it keeps showing the old logo... WTF???? What's going on here????