Error Code 84

Hi,

After I have upgraded to 3.8.1 , my customers get error on domain order. After confirming nameservers, a blank page containin "Error Code 84" comes.

Thanks in advance for any help.

I received an error like that when I was doing some customization. For me it was because the domain term was not being passed to the final cart page.

Maybe Matt can post the error code meanings I could not find any puplicly available document that described error codes for WHMCS.

I think you are right. My template is for an old version.

Error code explanation may help.

Thanks for your reply.

No problem, for the benefit of others keep us posted on what you find.

Likewise I see error 84 when I process a registration request via an order for any client. I use the Nominet EPP module, and did not see this error prior to the latest upgrade. Anyone any further ideas?

I was getting that error and all I did was to go into my admin area, then looked under "Utilities" for "System Cleanup" and cleared all the logs and I never got the error again.

Thanks the error appears to have gone away!

For the benefit of others, what cased this error for you and how was it resolved?

Error Code 84 - That indicates that you are trying to order a domain with a TLD or registration period that you don't have setup in Config > Domain Pricing

Error 84 back again

When adding orders throught the Admin system for domains blank screen error 84 then logged out of system!

This is driving me nuts , I have cleared the logs as before no difference

It does not matter if the order is set to active or pending!

The order appears in todays orders but no items are on the order?

Any help would be fantastic!

We have the same error 84 on our side in the Admin area for when a domain is ordered at the same time of hosting...

When we come back to see what have happen, the order is in pending mode as it should be, domain was not added to the order and the domain name was missing the extension for hosting details.

I have this too, only on domain only ordering.

it's when you pick a period for the domain registration, that is not defined in your domains pricing

e.g .uk and 1year

a downside of the single page new order creation setup - it was simplified and sped up because of many comlaints about the speed o the other and claimed "we know what we're doing" ... turns out they all lied

Hi, I am getting this same error 84, when trying to manually add a domain (as per http://wiki.whmcs.com/Importing_Data#Manual_Existing_Domain_Entry ) to a customer, wether setting to register or transfer .. pending or active, (and yes my period matches pricing) .. when clicking "submit order" i get the error 84 page. then in orders I can see one has been created but it only has the clients details, not any domain details

Any help would be appreciated

Thanks

Darren

argh!! stupid me ... i have been using firefox .... just tried add domain in IE .. and it works (well..no error 84) and takes me to the next page .. (Hope others can use this info from my mistake)

it's when you pick a period for the domain registration, that is not defined in your domains pricing

Thanks! That fixed it. I first noticed the problem last night and coincidentally enom's website went down for an "unexpected upgrade" (wonderful euphemism that) so I assumed it was related.

DarrenW - that's odd. I'm using Firefox too...no need to call yourself stupid for that! Haven't tried it on IE.

Did you ever get an answer for this Darren?

By the way I tried it in IE7, firefox and google crome. I tried every possible combination of ways. The result is always the same ERROR CODE 84!

Is there any feed back on this as i am having the same problem?

Looks like the meaning of life - twice!

I had same problem with creating a manually added domain. I checked domain prices had period selected; selected transfer; then added some text to EPP code - this time it worked as expected.

It has raised a query for me though. If somebody tries to register a .co.uk domain then it has to be for a minimum of 2 years. Many people don't know that so they select 1 year from the dropdown. This will then generate code 84 and new customer thinks 'crappy site' I'll buy elsewhere. Or have I got that wrong?

Regards

David

It has raised a query for me though. If somebody tries to register a .co.uk domain then it has to be for a minimum of 2 years. Many people don't know that so they select 1 year from the dropdown. This will then generate code 84 and new customer thinks 'crappy site' I'll buy elsewhere. Or have I got that wrong?

The simple fix would be to not have "1 year" specified in the list of prices.

I take exception to the 'User Error' though Matt. If you've not specified a price for a certain number of years, surely the option should not be given by the system in the cart or in the admin order page?

'Error code 84' is far from explanatory too.

Many people don't know that so they select 1 year from the dropdown. This will then generate code 84 and new customer thinks 'crappy site' I'll buy elsewhere

. Or have I got that wrong?

*customers* dont use the quick-form admin order system, so wont get the error or selection of years problem.

i have exactly the same issue i have .com and .co.uk set up in domain pricing correctly

1 year and 2 year prices for .com

only 2 year price for .co.uk

I go to make order in admin area for .co.uk 2 years registration, billing cycle 2 years and i get error 84! the annoying thing is that the order is created then you are looged out so you have to delete the order and try again i have so far had to delete 20 orders today becuase of this error and I can't figure out what I'm doing wrong.