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Thread: We cannot process this transaction because there is a problem with the PayPal email..

  1. #1
    Join Date
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    Default We cannot process this transaction because there is a problem with the PayPal email..

    A Customer tried to pay his invoice and got this error

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.
    Your purchase couldn't be completed
    There's a problem with the merchant's PayPal account. Please try again later.

    I have verified the email address I verified the IPN settings and went over the setting in WHMCS settings.
    Could someone tell me how to fix or should I create a ticket on the problem
    thanks in advance
    Mitch
    http://www.3alienswebhosting.com/ Out of this world webhosting
    http://www.webcontentdatabases.com/ Web Content Databases

  2. #2
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    Hi,
    Which payment gateway are you using here? The regular "PayPal" gateway, "Express Checkout" or one of the many other different PayPal gateways available.
    Secondly, at what stage of the ordering process does this occur?
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  3. #3
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    the stage is when he is going to paypal to pay on the paypal site
    its PayPal Express Checkout.
    Mitch
    http://www.3alienswebhosting.com/ Out of this world webhosting
    http://www.webcontentdatabases.com/ Web Content Databases

  4. #4
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    Hi,
    It would be most helpful if you could post a video showing the entire order process up to and including the error message. A good free tool is: http://www.techsmith.com/jing.html
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  5. #5
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    When you go to pay an invoice this is what happens I sent you the link to your PM with this thread URL
    thank you
    Mitch
    http://www.3alienswebhosting.com/ Out of this world webhosting
    http://www.webcontentdatabases.com/ Web Content Databases

  6. #6
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    Seems your busy should I open a ticket or you have it under control?
    Mitch
    http://www.3alienswebhosting.com/ Out of this world webhosting
    http://www.webcontentdatabases.com/ Web Content Databases

  7. #7

    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    I once experienced a similar issue which was caused by using the wrong PayPal module.

    Can you confirm you have a regular PayPal account or a merchant account via PayPal?

    Have you tried to use the normal PayPal module?
    Last edited by Alex - Arvixe; 07-05-13 at 09:50 AM.

  8. #8
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    I used the one that came with the script and it says PayPal Express Checkout and I have a regular business account
    Thanks
    Mitch
    http://www.3alienswebhosting.com/ Out of this world webhosting
    http://www.webcontentdatabases.com/ Web Content Databases

  9. #9
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    Hi,
    From that video I see you are trying to pay the invoice via PayPal Express Checkout - that won't work.
    Express Checkout only works on the checkout page (/cart.php?a=view) when you click the big "Express Checkout" button instead of the regular Checkout button.

    If the client chooses to follow the regular Checkout routine, or tries to pay an invoice later you must use the regular "PayPal" module instead.
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  10. #10
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    A Little confused what should I do to fix it?

    EDITED:I think I figured that out I have to activate the module named just paypal and leave paypal express check out also
    Please confirm I'm correct
    Last edited by 3awh; 07-05-13 at 04:48 PM.
    Mitch
    http://www.3alienswebhosting.com/ Out of this world webhosting
    http://www.webcontentdatabases.com/ Web Content Databases

  11. #11
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    Quote Originally Posted by 3awh View Post
    A Little confused what should I do to fix it?

    EDITED:I think I figured that out I have to activate the module named just paypal and leave paypal express check out also
    Please confirm I'm correct
    Yes just use the standard Paypal module

  12. #12
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    Default Re: We cannot process this transaction because there is a problem with the PayPal ema

    great so disable the other express module
    thank You
    Mitch
    http://www.3alienswebhosting.com/ Out of this world webhosting
    http://www.webcontentdatabases.com/ Web Content Databases

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