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Module Command Error Error Code: 1019 - Specified password is invalid


epretorious

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  1. I accidentally deleted a client's order (Shared Web Hosting [on Plesk]) after accepting it because the order's status was still marked "pending" even though it had been created. (This happens a lot when processing orders for Plesk Shared Web Hosting.)
     
     
  2. Then I added the product to the client's catalog of Products/Services and marked the product as "active".
     
    However, when I try to set the password for the shared web hosting product, WHMCS complains:
     
    Module Command Error
    Error Code: 1019 - Specified password is invalid

What does this error code mean? Why won't WHMCS change the user's password? :?:

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I believe that WHMCS is complaining because the user's password is not already stored in the WHMCS database tables.

 

Here's the solution:

 

  1. Set+Save the user's password first.
  2. And then change the user's password (Client's Profile -> Products/Services -> Change Pasword).

HTH,

Edited by epretorious
Added theClient's Profile -> Products/Services -> Change Pasword breadcrumb
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