Email Tickets

[evil]

Can it be made where the system creates a new ticket if it cannot find a ticket in the email? then just mark the username as unknown or something.

[Matt]

This is how the system works.

[GS-Richard]

This is how the system works.

No :P That’s how v2.5 works :P If an unknown user sends an email in the non-beta version, it's bounced back to them.

[coffee23]

Hi,

I am using 2.4.1 and have the pipe setting on the fowarder, however if you send an email it gets returned to the sender, though at the same time the email was sent to the destination account but not the ticket system.

Matt, if you would like the email address i am using (to send to) then please PM me and i will let you know.

[Matt]

Hi,

That is correct. Email piping for new tickets is a new feature of V2.5. In V2.4.1, you can only reply to tickets by email.

Regards,

Matt

[coffee23]

Hi,

Ahh i see, thanks for letting me know.