Registrar Lock (theft protection) cannot be enabled from the client's area

Hello to everyone,

As per title, I have noticed the following for all my domains with NetEarthOne,

I can enable/disable the "registrar lock" via WHMCS as admin but the client can only disable the "registrar lock" although there is the option "Enable" and prompt you to do so if is not enabled.

Do you know why is this happening?

Many thanks

This is a problem with both the Enom and Resellerclub modules for us.

Here's the debug info:

Unlocked ResellerClub Domain, when you try to enable registrar lock from the client area:

Request:

Array
(
   [auth-userid] => *****
   [auth-password] => ********
   [order-id] => 9678241
   [posteddata] => auth-userid=*****&auth-password=********&order-id=9678241
)

Response:

Array
(
   [status] => Failed
)

Same domain when registrar lock is enabled from the admin interface:

Request (looks the same as client area request):

Array
(
   [auth-userid] => *****
   [auth-password] => ********
   [order-id] => 9678241
   [posteddata] => auth-userid=*****&auth-password=********&order-id=9678241
)

Response:

Array
(
   [actionstatus] => Success
   [actiontypedesc] => Enable Theft Protection
   [status] => Success
   [entityid] => 9678241
   [eaqid] => 194507886
   [description] => accura.net
   [actiontype] => Lock
   [actionstatusdesc] => Action Completed Successfully
)

Then, the same data for an unlocked Enom domain name, when you enable registrar lock from the client area:

uid=*******&pw=[redacted]&tld=com&sld=mediaserve&UnlockRegistrar=1&command=setreglock&

Response:

;URL Interface<br>
;Machine is SJL01WRESELL07<br>
reg-lock=ACTIVE
RRPCode=541
RRPText=Parameter value policy error
Command=SETREGLOCK
Language=eng
ErrCount=1
Err1=Failed to set Registrar-Lock - domain is already unlocked; code=541, message=Parameter value policy error
ResponseCount=1
ResponseNumber1=610228
ResponseString1=System error; failed to update; registrar lock
MinPeriod=1
MaxPeriod=10
Server=sjl01wresell07
Site=eNom
IsLockable=True
IsRealTimeTLD=True
TimeDifference=+8.00
ExecTime=0.609
Done=true
TrackingKey=0108274a-4d69-41a6-8d42-b28b654e2e79
RequestDateTime=2/11/2013 5:49:15 AM

When registrar lock enabled from the admin interface:

Request:

uid=*******&pw=[redacted]&tld=com&sld=mediaserve&UnlockRegistrar=0&command=setreglock&

Response:

;URL Interface<br>
;Machine is SJL01WRESELL18<br>
reg-lock=REGISTRAR-LOCK
RRPCode=200
RRPText=Command completed successfully
Command=SETREGLOCK
Language=eng
ErrCount=0
ResponseCount=0
MinPeriod=1
MaxPeriod=10
Server=sjl01wresell18
Site=eNom
IsLockable=True
IsRealTimeTLD=True
TimeDifference=+8.00
ExecTime=0.547
Done=true
TrackingKey=a9b5cfb6-64a6-431d-b8c9-886f33f76e26
RequestDateTime=2/11/2013 5:49:53 AM

This is a problem in the default template as well as our modified template based on the default template.