Contact management in WHMCS ( for domain purpose)
I was asked to post my ticket here, to make it a request rather then a fix.
I will post my ticket below, but just to explain shortly, my problem is that i use Hexonet as my Domain management. WHMCS saves contact info as plain data, which in the end, generates a new contact at hexonet rather then overwriting or using the current contact.
This is how ever not causing any problems for me or the customers, it just makes it very messy to look at in the end. 100 customers would give like 700 contacts in the end and then imagine what 1000 or 10.000 wouldnt do.
So what i hope is that they would be able to make some option/setting to save contact info differently or work together with hexonet to solve it. I have spoken to Hexonet, but they can't get any further without WHMCS working with them and so far, they have sadly been stonewalled by WHMCS, due to lag of requests on this.
Doubt im the only Hexonet user out there ?
---------------- my ticket ----------------
short explanation first, I am currently using WHMCS for my hosting and HEXONET for my Domain management.
I use their small bridge between whmcs and hexonet called ispcp, which will let users order a domain through whmcs and then have it automatically created in hexonet.
My problem is, that because whmcs is saving contact details as "plain", it will create 4 contacts for each registration as it is only able to
handle plain contact data per domain.
This means that after f.ex. 50 domains orders, we will end up having 200 admin contacts created in hexonet.
This is however not causing any problems for the clients, but it makes is messy for us to keep a overview over admin contact details. and you can guess how it will look, if we had 2000 clients
So my wish for you is, that for one of your next updates, if there was some way to change the way it saves contact info, or maybe a small setting to choose either way. then it would be very much appreciated, as im sure im not the only whmcs users who uses hexonet.
Below is some Quotes that i got from the Hexonet support, when i confronted them about it.
"" WHMCS will create 4 contacts for each registration as it is only able to
handle plain contact data per domain. There is no contact management in WHMCS
which would for example use the same contact for multiple registrations.
WHMCS will store the complete contact details per domain.""
"" The WHMCS system is only able to handle
contact details as "plain". Therefore it will always create new handles at
HEXONET. ""
