Bad Service - Invoice Cancelled

[jamesttait]

After speaking to someone, i decided to not use the software i was using and switch from WHM Autopilot to WHMCS.
Was disapointed your monthly price did not include tax but proceded anyway.
I decided to take the monthly option just incase i did not like it and wanted to cancel later, as you do not offer any free trials.
Filled in your forms and got a message to say it had been stopped as possable fraud risk.
Tried to phone, but not much good if no one ever answers it, service ticket still open.
For a new customer so far has not been a very good experiance and has me questioning your reliability!
Does this happen to everyone?

[Matt]

Hi James,

Unfortunately we have to use automated fraud checks on our order system due to the prevalance of fraud online. However certainly not everyone gets their order blocked, there has to be something to trigger it, and if you do get caught by the fraud checks, a member of our team will happily review your order and override it if everything checks out ok so you've done the right thing in opening a ticket.

Matt

[Frankk]

Hi James,

I've been with WHMCS (as a customer) for 3-4 years now and I can attest to you about the quality of their services, for me that you have not been answered is un-explicable. I've always been answered quickly and professionally.

[HawtDogFlvrwtr]

I concur. I've never had issues with response time when a ticket was submitted. Obviously, a reasonable delay of 24 hours is to be expected but generally it's well before that.

[Omninomninous]

I've been trying to upgrade for over 3 days now. I've paid for the service and no one is getting back to me. How do I contact WHMCS apart from the actual thread opened when I paid?

[slim]

The reply speed at the moment is crap. My site has been down since the upgrade and implementation of eway tokens.. No reply to my ticket since 31st.

[easyhosting]

I've been trying to upgrade for over 3 days now. I've paid for the service and no one is getting back to me. How do I contact WHMCS apart from the actual thread opened when I paid?

if you paid WHMCS to upgrade then try https://www.whmcs.com/members/submit...tep=2&deptid=5

[[email protected]]

We will be forced to contact our bank for a chargeback. Not sure why they dropped this as we were pretty excited with what we see in their software package. No response in over a week, pretty bad. View Ticket #185366

[John]

Hi MutualData,
I see your ticket was answered by a senior member of staff this afternoon. We are busier than usual following the release of v5.1 so responses are taking longer than we'd like, my apologies for that. However please do refrain from bumping tickets asking for updates as it moves the ticket to the back of the queue each time, only delaying our response further.

[alinford]

John,
When we send in a ticket that goes unanswered for several days, it is hard not to bump it. At what point is bumping ok? 3 days? 5 days? A Week?

[easyhosting]

John,
When we send in a ticket that goes unanswered for several days, it is hard not to bump it. At what point is bumping ok? 3 days? 5 days? A Week?

bumping tickets even from day 1 has the same effect as it does for all of us and that is adding updated comments to a ticket (bumping) it marks the ticket as "customer reply" and moved it to the bottom of the queue as its been answered by either whmcs or the client.

it is mentiopned several times across these forums not to bump tickets or make duplicate tickets.

[zomex]

It's a shame you'd had to wait so long but the good thing about the software is that it just works. You'll find that once your order is activated you won't need to contact support very often anyway.

As for the fraud detection there's always a reason such as:

- proxy
- wrong city/state/country

Jack