Support Ticket pricing

[dkhosting.co.uk]

We will be starting a new company up soon.

We will be using an outsourced support company.

We need to keep track of tickets resolved by them, and how much they will get paid at the end of the month.

Having an option to specify a ticket pay for a user say Bob gets paid £1 per ticket, then at the end of the month we can look at how much we need to pay Bob. Also with this feature I would like to able to change the amount on a ticket. So say Bob normally gets £1 per ticket, I want to able to change that to 0.50p for 1 ticket only, because Bob raised this to a level 3 admin and did not fix the problem.

Therefore we could monitor the amount we have to pay Bob.

I am not reffering Bob to anyone, just an example. Kayako support have something simular where you can just put a value of how much Bob gets paid for that ticket, that would be better than nothing, but the above would be better.

[Matt]

Why can't this be done with a custom report? (Basically I mean it can be! )

Btw, this same feature request was posted just earlier today. Is it just me that gets annoyed by duplicate posts?!?

[dkhosting.co.uk]

Sorry I can't see a feature request for this, and sorry if it is a duplicate.

How would this be done with a custom report? Having the option to change the ticket price in each seperate ticket won't able to be done will it?

How would I able to do this with a custom report?

[Matt]

Here's the other request for this: http://www.whmcs.com/forums/viewtopic.php?t=5818

As for how can it be done, you could have the report list all the tickets that admin has dealt with with a text box displaying the default price per ticket, then enter in price overides on any tickets you want to charge more on and then have a submit button which takes it and produces a summary report or something of that nature.

Matt