our paypal disputes are usually lost and typically go like this:
new subscriber signs up for services and at that time establishes a paypal payment subscription.
the subscription continues w/out issue for months, renewing each month.
finally we receive a paypal dispute for 'unauthorized' payment. This is very confusing becuase an unauthorized payment is one in which the paypal account owner has no knowledge of the transaction, did not participate in it and did not benefit. So once they authorized the payment subscription, the 'unauthorized' claim is out the window. the fact is they just want to cancel and are not following the terms of service they agreed to in order for us to establish their service by logging into whmcs and hitting cancel button.
We resond to paypal that the subscription is for an online service and it was pre-authorized when the subscriber established the paypal payment subscription.
few days later payal responds in the subscribers favor saying the payment was indeed unauthorized. however they do not do anything about the months of renewals that were authorized.
Now IMHO, once the paypal payment subscription is setup, it is authorized until the paypal payment subscription is canceled. Paypal does not agree.
I actually have experience with a paypal class action lawsuit about 10 years ago, which settled. the root of that case was paypal holding funds w/out cause for months.
I am now going after them again for this issue. I have given them every opportuntiy to correct this practice but they don't budge.
if this story sounds familiar to you then please contact me. I need to build a 'class' for the case.
barry -at- commercialnetworkservices -dot- com