Check for cedit after invoice created and before suspending

[Sshadow]

Ok let me preface that this is of no fault of WHMCS but my own. However I thought it might be a worthwhile addition to the software.

Making it short here. I had a client whose invoice had just been generated. Then there was an issue with a false positive on a scan I ran which removed a file from his site(a known issue but I forgot to include the excludes file to the scan). He caught it 12 hours later and so I issued him a credit for the next month to be free. I hadn't realized the invoice had already been generated(as I said an oversight on my part). So tonight he was suspended for non-payment but luckily I caught it in my email sent to my phone 10 minutes after it happened. He was "luckily" understanding over the matter.

So I was thinking maybe a check could be run before an account is suspended to see if the users credit amount has changed? This could also be useful not just for a stupid mistake like I made but also if a customer was to just deposit a larger amount of money(than the due invoice say to pay for 3 months ahead) into his account assuming it would take care of a due invoice already.

Well thanks for reading. Either way I myself will be more careful

[dansgalaxy]

This would be a nice (and very simple) option to add.

Could probably add this to hooks or cron.

[othellotech]

The client could have applied the credit themselves to the invoice (as could you) - it does show on the summary any unpaid invoices - the same page it goes back to after you give them the credit

But yes, it's something you can do with a hook or cron/api

[Sshadow]

The client could have applied the credit themselves to the invoice (as could you) - it does show on the summary any unpaid invoices - the same page it goes back to after you give them the credit

Thanks but I did say it was pretty much our fault. I just thought it would be nice to add it as a check before an account is suspended.

[disgruntled]

as far as i am aware whmcs already has a way to apply credit automatically. but if not, look at the action hooks in the documentation, there are hooks that run prior to module execution you can use these to do all the checks you want and decide accordingly

[SoftDux]

I agree, it would be nice to have credit automatically applied to previously generated invoices (currently WHMCS only automatically applied credit to future generated invoices), and account not suspended when there's credit.

[disgruntled]

I agree, it would be nice to have credit automatically applied to previously generated invoices (currently WHMCS only automatically applied credit to future generated invoices), and account not suspended when there's credit.

my apologies, i didnt fully read your post obviously, i missed the "previous" part. May i ask why you would want to do this? if the client has credit, it will be applied per your settings, and if not, then when they make a payment it will be for the invoice anyway? in your case you added the credit manually, so add it to the invoice in stead, or "add a payment"? i cant see a major call for this to be fair

[SoftDux]

my apologies, i didnt fully read your post obviously, i missed the "previous" part. May i ask why you would want to do this? if the client has credit, it will be applied per your settings, and if not, then when they make a payment it will be for the invoice anyway? in your case you added the credit manually, so add it to the invoice in stead, or "add a payment"? i cant see a major call for this to be fair

You know what, you're right we don't need this. What's the point of asking for a feature enhancement if everyone feels it's unnecessary