Nochex Payments (Relates to NOCHEX USERS please read)

[Nochexman]

Hi Joe.

I work for Nochex and I've only just come to this thread via your message. Going back to disgruntled's original message I think the problem he came up against was because he had a Seller account. This is meant for people selling small numbers of low value items on ebay and such. Unfortunately, we had cases of people using these accounts to trade that is not consistent with acceptable use so we have had to take a closer look at all these accounts. It sounds as if disgruntled got caught up in these by trying to trade at a higher value than is allowed and was asked to upgrade to a more suitable account.

To go back to your point what has this got to do with all WHMCS users, well not a lot if you aren't a Nochex user! However, I'd go back to m8internet's point which is to do your research so far as the services you use. disgruntled is proposing to use Google Checkout, but it might worth doing a little more research there as they may be much more perfunctory than we have been in closing accounts if they don't like what they see.

Happy to answer any questions about Nochex and payment services in general if I can.

Kind regards,
- Peter

[m8internet]

Could you please provide a (current) link to the relevant business accounts you offer, suitable for use with the NoChex payment gateway module which WHMCS use
Examples :
For low volume business transactions, up to £50 per month
For medium volume business transactions, up to £500 per month
For high volume business transaction, above £500 per month

[John]

Thread title updated to "Relates to NOCHEX USERS please read"

[disgruntled]

Thread title updated to "Relates to NOCHEX USERS please read"

Much more appropriate title, thanks john.

[disgruntled]

Hi Joe.

I work for Nochex and I've only just come to this thread via your message. Going back to disgruntled's original message I think the problem he came up against was because he had a Seller account. This is meant for people selling small numbers of low value items on ebay and such. Unfortunately, we had cases of people using these accounts to trade that is not consistent with acceptable use so we have had to take a closer look at all these accounts. It sounds as if disgruntled got caught up in these by trying to trade at a higher value than is allowed and was asked to upgrade to a more suitable account.

To go back to your point what has this got to do with all WHMCS users, well not a lot if you aren't a Nochex user! However, I'd go back to m8internet's point which is to do your research so far as the services you use. disgruntled is proposing to use Google Checkout, but it might worth doing a little more research there as they may be much more perfunctory than we have been in closing accounts if they don't like what they see.

Happy to answer any questions about Nochex and payment services in general if I can.

Kind regards,
- Peter

Thank you for your comment peter, no, this wasnt me trading at high volumes, quite the opposite infact, the only clients that ever used Nochex were small payments, inactivity was the issue, that was why my account was suspended according to the notice when i tried to log in.

Anyway, my account is now closed as i said, i just feel its worth the users here at whmcs knowing the way things went so they dont come under the same issue. If the matter was because i had a seller account, then that should have been stated instead of "we have an issue with deferment for web hosting companies", you never know, i might just have upgraded to a merchant account and sent all my clients through nochex, not to worry, is done now and i wont be going back over the same issue.

Thanks again for your response.

[disgruntled]

Could you please provide a (current) link to the relevant business accounts you offer, suitable for use with the NoChex payment gateway module which WHMCS use
Examples :
For low volume business transactions, up to £50 per month
For medium volume business transactions, up to £500 per month
For high volume business transaction, above £500 per month

they only have two account options, one is seller, one is merchant.

The seller account is low volume and free to sign up.

The merchant is high(er) volume, the volume of which is to be prearranged with nochex once you make application. the types of account are linked from their main page.

for seller there is a deferment currently 3 months service length of anything you sell, as far as merchant goes i dont know, i didnt get that far as to ask, the support was slow and by about the 5th response in 2 weeks i had enough and didnt want to know any more.


basically i see it this way, as long as you are low volume, only selling 1 or 3 month packages, then nochex is the module for you, the fees are not too bad, if you do anything at all over 3 months in terms then either you need to make a way to prevent those longer terms using nochex, or you can't use it because your not allowed to.