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Thread: unknown error

  1. #1
    Join Date
    May 2012
    Posts
    2

    Unhappy unknown error

    Hi, Im trying to accept an order and im recieving an unknown error. I followed all the instructions tried different username and passwords and its the same everytime.


    logs:

    Request:
    /xml-api/createacct?username=mbinfo1&password=rF4k2Gn45k&do main=musclebuilder.info&plan=superior_FREE&savepkg =0&featurelist=default&quota=&bwlimit=&ip=n&cgi=n& frontpage=n&hasshell=n&contactemail=mikeyhiggins19 89%40gmail.com&cpmod=&maxftp=&maxsql=&maxpop=&maxs ub=&maxpark=&maxaddon=&reseller=0&

    Response:

    Array
    (
    )



    Also
    Request
    /xml-api/createacct?username=mbinfo&password=rF4k2Gn45k&dom ain=musclebuilder.info&plan=superior_FREE&savepkg= 0&featurelist=default&quota=&bwlimit=&ip=n&cgi=n&f rontpage=n&hasshell=n&contactemail=mikeyhiggins198 9%40gmail.com&cpmod=&maxftp=&maxsql=&maxpop=&maxsu b=&maxpark=&maxaddon=&reseller=0&

    Response

    Array
    (
    [CREATEACCT] => Array
    (
    [RESULT] => Array
    (
    [OPTIONS] =>
    [RAWOUT] =>
    [STATUS] => 0
    [STATUSMSG] => Sorry, a group for that username already exists.
    )

    )

    )


    I changed the username and had the first error above

  2. #2
    Join Date
    Jan 2012
    Location
    USA
    Posts
    791

    Default

    Is this a new install of 5.0.3?

  3. #3
    Join Date
    May 2012
    Posts
    2

    Default Hi

    Hi, Yes new install. Everything followed in instructions.

  4. #4
    Join Date
    Jan 2012
    Location
    USA
    Posts
    791

    Default

    To be honest im not sure, this didnt happen with my install and i also have a fresh install. Im not a pro at xml or the API but for some reason your getting a empty array in the xml. Strange, i wonder if it could be a file permission issue since you said all directions were followed (even with their docs at times being way off base) I know on my server if the files are not 666 it wont work, (644 not good enough) its just the way my server is configured. Wish i could be more help, i feel bad i cant help, but thats all my experience comes up with is a permission issue someplace. That is just a stab in the dark ok, dont take that for fact please.

    Hope you get this solved, hope someone can help you.

  5. #5
    Join Date
    Oct 2006
    Posts
    3,260

    Default

    Have a look at this:
    http://forum.whmcs.com/showthread.php?t=46600

    It implies the username on Cpanel already exists, so it errors out (can't have two with the same name).

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