support ticket assignable to specific clients

[security_man]

it would be great if we could assign a support ticket to a specific client even if it didnt come from their email address. Just general emails from different vendors doing work for them through my company so that i could keep track of what has happened on their account in the past.

[disgruntled]

it would be great if we could assign a support ticket to a specific client even if it didnt come from their email address. Just general emails from different vendors doing work for them through my company so that i could keep track of what has happened on their account in the past.

How would you go about doing something like this? I have seen some support systems allow for a client ticket to be opened by the support staff.

the only way i have seen this is support tickets from a live chat, im guessing they have an option to escalated to the ticket system.

[laszlof]

Open the ticket, click on the options tab, enter the client ID in the box provided, save. you win.