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Thread: support for WHMCS

  1. #1
    Join Date
    May 2012
    Posts
    2

    Question support for WHMCS

    I am thinking of buying this software because i am using ispcp at the moment
    ispcp has almost no support
    they are not friendly actually they are a litle bit of snobs there

    so before i start buy something i would like to know how the support is for this pakkage
    with support i meen support for people who have absolute no knowlidge about these things


    why do i ask this
    my opinion is that support is the most important thing and with no support you have no good program and keep running into brick walls

  2. #2
    Join Date
    Dec 2010
    Location
    Cumbernauld, Scotland, UK
    Posts
    734

    Default

    If you use it "out of the box", don't modify the templates, and follow the Documentation (in order) you won't have any problems
    Other members here can then help with small / slight issues you encounter

    For more serious issues you simply submit a Support Ticket and most issues are resolved within 24 hours or three responses
    m8internet.com from Manage My Hosting
    Using WHMCS since 11 December 2011, running v5.0.3 since 27 April 2012

  3. #3
    Join Date
    Jul 2008
    Location
    Northumberland, UK
    Posts
    2,955

    Default

    you have the support ticket system with WHMCS, but 9 out of 10 issues you may encounter could be sorted through this forum with help from other users who have been using WHMCS for many years

  4. #4
    Join Date
    Jun 2009
    Location
    UK
    Posts
    7,210

    Default

    Hi,
    We have a number of self-help resources available including video guides: http://whmcs.com/get-support/
    The documentation or forums should contain everything you need to install, configure and use WHMCS, but you're always welcome to contact us directly via support ticket (ie. email).
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  5. #5
    Join Date
    May 2012
    Posts
    2

    Default

    Quote Originally Posted by John View Post
    Hi,
    We have a number of self-help resources available including video guides: http://whmcs.com/get-support/
    The documentation or forums should contain everything you need to install, configure and use WHMCS, but you're always welcome to contact us directly via support ticket (ie. email).

    Mmmmm selfhelp resources sounds like do it yourself actions
    maybe i am being negative with this remark
    but where i am coming from (ispcp) and the help you get there its not what i am looking for in a new admin pannel and support

    anyway when i decide to move from ispcp is there an option to migrate the whole admin pannel to whmcs without losing anything ?
    is there a service who can do this for you ?

  6. #6
    Join Date
    Jan 2011
    Posts
    299

    Default

    I jumped feet first into hosting using WHMCS knowing nothing about billing/provisioning, and three years later I think I turned out okay... kinda :3
    Sitepearl, Inc
    Web Hosting - WHMCS KB Articles

  7. #7
    Join Date
    Jun 2009
    Location
    UK
    Posts
    7,210

    Default

    Hi,
    Of course we have lots of self-help resources available, we don't expect you to install and configure WHMCS as a completely new user and instantly know how to use every single of the 100's of features our software has to offer all by yourself. But as I said, if there's something not covered in our documentation support is just an email away.

    Unfortunately we don't have an import script for ispcp, so you'd need to handle that manually: http://docs.whmcs.com/Importing_Data
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  8. #8
    Join Date
    Feb 2010
    Location
    United Kingdom
    Posts
    608

    Default

    Self help is help yourself, but dont consider this to be a bad thing, this is how you learn to use the software and the support team are there if you really cant do it yourself.

    besides this, its already been mentioned there is a great support network right here in the forum, this allows the developers to focus on what we really want and thats great and reliable features. and believe me its packed with them.

    I wont tell you its brilliant at everything, because its not, but it is brilliant at doing everything that its meant to do.

    for me, using since 2007 i cant say i would want another billing system, ive seen modernbill in action, and its not for me, there are others too, but whmcs in my book is right up there at the top of the list of "reliable and easy to use" hosting management tools.


    PS.. i dont work for WHMCS im just a satisfied user like a great many others
    Last edited by disgruntled; 05-14-12 at 01:34 AM.

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