Support Tickets - Assigned

[tmaniac]

Hi,

Is it possible to add a feature that as soon as someone opens a ticket/views a ticket, it is changed to assigned status.

It lets other support staff know that someone is looking at the ticket - Ive had the problem where Ive opened a ticket, written a reply, only to find out that it has been dealt with.

Thanks!

[ptomter]

I doesnt assign it automaticaly, but if a staff member is allready looking at it in ticket view you will get a message that ".. staff member is currently vieweing this ticket and starting to making a reply"

[premierepc]

I would like to see this option added, or perhaps a different option like some other ticket platforms where all tickets must be "claimed or taken" by the support agent.