InternetSecure.com Horrible

[desynced]

I have a friend that used InternetSecure for 4 months before cancelling with them (confusion regarding answers with presales questions, it was my friends fault more than InternetSecure) and he didnt have any of these problems.

Its kind of hard to believe these statements as they are recommended so highly on several sites like WebHostingTalk and no one else has posted anything like this. If it was a Authorize.net reseller like OnlineDataCorp, eDataOnline, whatever name they are using now, then I would believe it more (but thats another story).

As a side note, my friend and I both are using First Data now and have been very happy since we've been with them. If they are partnered with your bank, you can get some huge discounts with them.

[9DollarDomains]

...InternetSecure.com . These guys are true scammers. After i set them up with my bank they completely cleaned it out and stole funds. They took all my personal information and blackmailing me with it...

This can't possibly be accurate. We've been an InternetSecure.com merchant for well over a decade - our Merchant number is in the 400's! They are recommended and respected by the Banks, and they are NOT a scam. You may have had a dispute with them, or you may not like their policies, and they may have enforced some charge-back that you are unaware of - but there is no way they are 'scammers who stole' from you.

My point isn't to stick up for InternetSecure.com - they and their lawyers can do that just fine on their own - but for the other Merchants that use InternetSecure.com, inaccurate and inflammatory information like this can damage all OUR business's as well.

[Diceplaya]

Well I still argue these guys are scamming crooks.

I was able to find the following information in the withheld contract rick nugent refers to

"Notice of termination by Merchant, Elavon, or Member may be given orally or in writing, but if given orally, must be confirmed in writing as soon as practical" - Section 15 B-iii

Since February I've verbally demanded and begged them over 50 times to discontinue the service and cancel immediately. I've written to them by email countless times and also sent them registered mail twice. I am now moving onto my 4th month trying to cancel services with internetsecure.com. It's been an absolute nightmare, It's almost a daily routine calling their office, calling the ceo leaving a message demanding he cancel the service, writing emails begging them to please stop the service and yet here I am with no success at all.

I took the advise from people who claimed internetsecure.com was a reputable and respectable company. There's nothing respectable or reputable about this company. I can see nothing other then evasive business practices, rock bottom customer service, an incompetent CEO and simply a waste of time.

However I will compliment their retention process which consists of nothing more then ignoring your customer until they give up. Bravo Rick Nugent you created the worst company I've ever dealt with in my life...

[Peter M Dodge]

If you're charging their fees via credit card and they continue to apply fees when you've sent a registered mail asking for the service to be discontinued, it is advisable to consult your credit card company's chargeback procedures. Look up what category this would fall under (usually "Unauthorised Payments") and get in touch with their Fraud Prevention department.

Fraud is a loaded word, but if they keep charging you for a service you don't want and have told them you don't want then it is indeed fraudulent.

[Diceplaya]

If you're charging their fees via credit card and they continue to apply fees when you've sent a registered mail asking for the service to be discontinued, it is advisable to consult your credit card company's chargeback procedures. Look up what category this would fall under (usually "Unauthorised Payments") and get in touch with their Fraud Prevention department.

Fraud is a loaded word, but if they keep charging you for a service you don't want and have told them you don't want then it is indeed fraudulent.

This is great advise and was also recommended to me by my banking manager. They also mentioned it is in my best interest to pay $20 to do a stop payment for the next 6 months. My next conversation consisted of me once again demanding they cancel my service or I'm going to do a "STOP PAYMENT". I was then threatened with collection activity by phone and an impact on my perfect credit score. I did end up doing the stop payment however none of the payments actually got stopped because the amount they charge was never consistent. My bank told me if this happened to simply just visit my branch and they would reverse all the charges. Since I'm a single father simply trying to make ends meet I got concerned about the threats they made towards my credit. I started thinking about renegotiate my mortgage and stuff like that. Out of fear I never actually gone to my bank to make follow through with this request.

My main concern now is if what i say is true and can be backed with evidence am I being slanderous or am I in fact being blackmailed to keep a service I don't want?

[Diceplaya]

Also regarding Canadian Law "Opinion is a defense recognized in nearly every jurisdiction. If the allegedly defamatory assertion is an expression of opinion rather than a statement of fact, defamation claims usually cannot be brought because opinions are inherently not falsifiable".

In the US you can thank the First Amendment for this Defense and in Canada you can thank the freedom of speech ACT

- The End

In case someone at IS reads this I hope you Enjoy the PR Internetsecure.com would have been cheaper to respect my cancellation request.

PS. I still want to cancel!!!!

[Peter M Dodge]

If you're not going to place a stop payment or consider a chargeback then you're just going to have to resolve the matter with IS. Those are the tools at your disposal to deal with the issue otherwise.

[vincent_g]

Sounds to me like this person just has had charge back problems or something of that sort.
From what your saying I bet this also caused a bank fee due to funds being low.
Yes it's enough to get you angry but sounds like you are on a crusade.

Not worth it - move on and try to work within the system which is slanted towards the banks but such is life.

If a card is reversed the amount plus a fee is charged to your account and yes they take the money from your checking account.
Any charge will be taken from your checking account no matter who you use.

I don't hear a ligit complaint here but if you want to fight the banks then support getting Rid of the Fed.

[rkatz0]

Hm, sounds like to me:

1. This guy probably had outstanding potentially reversible charges outstanding when he decided to cancel his account with InternetSecure.com. So perhaps a grace period needed to be applied and let those charges settle (or reverse!).
2. The guy posted statements without specifics, he is masking something like the above and just venting stupidity.
3. All the major credit card gateways I have seen (LinkPoint/First Data, Authorize.Net, NPC, etc...) allow you to turn off AVS or not enable it in the first place and then re-enable it again, so that is really up to the client and is NOT a gateway issue.
4. As a host we never allow transactions to go through from non-existing clients that have not been given the "smell" test, which means we look at them and decide whether they should go through or not...doh!!!
5. Please post honest verifiable information about vendors, please do not post blatant lies that other users here can verify or not, it only makes you look bad!
6. I hope we all wish the OP the best experience going forward with whoever he/she decides to use...hopefully you can learn from your mistakes??!

Best regards.

[kimmstreep]

I cancelled my account on Feb 10th, By email, Verbal and by registered mail.. This company continues to steal from my bank account.. Pure criminals

Ohh,why so..?
You didn't cancelled your account..Done with email prove valuable when you register with correct format.

[batsnafu]

I'm not sure I want to step in the middle of this, and I use IS, but it seems Section 15 is part of the /http://https://www.merchantconnect.com/CWRWeb/pdf/TOS_ENG.pdf which is linked to from my IS Merchant Area, under Your Contracts, and early termination fees do apply to my account, under the agreement I signed. Pretty common initial terms I believe, but thought it worth sharing the specifics, as I understand them.