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Thread: Project Files

  1. #1
    Join Date
    Oct 2009
    Location
    Taylorsville, Utah
    Posts
    12

    Exclamation Project Files

    Hello,

    While using the latest release which is great by the way I think I have ran in to something or maybe it is just me.

    When adding files to a project and then attempting to delete files the files remain there un-deleted.

    Also when uploading a 2.58MB PNG source file and the clicking on the file, either from my admin side or the clients side I get a not found error stating:

    File Not Found. Please contact support.

    I try to delete and re-upload and the files wont delete but I can re-add a file with the exact same name, but once again I get the same error.

    If this is a bug can we possibly get it fixed, or some input if it's just me would be much appreciated.

    Thanks
    ProDesigning Web Development
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  2. #2
    Join Date
    Apr 2012
    Posts
    1

    Default

    I have exactly the same problem. Did you get it sorted?

  3. #3
    Join Date
    May 2012
    Posts
    2

    Default

    Im having the exact same problem also.
    Clinets are also unable to upload files in their respective project area, clicking the "add file" button does nothing.
    Possibly a permissions issue?

    Really need help fixing this, its a key feature for me...

  4. #4
    Join Date
    Mar 2011
    Posts
    5

    Default

    You could upload it manually using your file manager in your control panel and try to associated with the project id in the mod_project tables.

    Error Occurred:
    File Not Found. Please contact support.

    It's meant you file names which stored in your database and your file manager isn't same so when it's call the filenames in your database mod_project tables field attachments it's not same. If you was uploaded just edit that.

  5. #5
    Join Date
    Oct 2011
    Posts
    133

    Default

    I am having this issue with TICKETS now too? Could it be the new patches?

  6. #6
    Join Date
    Jul 2005
    Location
    UK
    Posts
    8,437

    Default

    If uploads are failing it's usually one of 2 things. Permissions or file size. And if it's only files over a specific size that aren't working then that's going to be the latter - the upload file size limit in the PHP config for your server (default is 2MB) will need increasing.

    Matt
    WHMCompleteSolution
    The Complete Client Management, Billing & Support Solution
    www.whmcs.com

  7. #7
    Join Date
    Oct 2011
    Posts
    133

    Default

    Nope - I allow 16MB uploads, and the attachments folder definately has modify permissions.. it's just bizarre - ever since I moved.

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