Support enhancements

[Mderrico]

Support Enhancements request

-Full text indexing- of ticket searches-

-Ability to convert accounts to sub-accounts and vise verse (Keeping Ticket associations viability options sharing )

-Ability to convert tickets to Knowledge base items (With category selection, other options)

-When merging tickets form separate accounts (Notify both of ticket replies)

-Ability to easily add surveys questions, with options such as : frequency , condition, custom field selections
-Ability to add knowledge base "item" as a reply ,rather than just a link to knowledge base item.

-Option to get notification when notes are added to a ticket

Additional Support reporting on dash boards, Tickets by account, time to resolution, my assigned tickets list

Whms console enhancements
-Completely costumed interface by (department,Individual)
-Sub roles of a department reports to.. functions.

My 2 cents, thanks,

Mark

[sfsolutions]

Hi ! I support to get notifications for new notes !

Best wishes

Niels

[rmbpantek]

I am another user wanting to get notification when notes are added!

[leemason]

Support Enhancements request
-Ability to add knowledge base "item" as a reply ,rather than just a link to knowledge base item.

+1 for the rest, but for this one you should probably use the pre defined replies feature.