Multiple email addresses

[Strother]

You're not getting me, the software must be meeting all your demands thats why its fine for you. But its not for me, hence its not a complete software. Also I am not asking for a very big radical change ... I know you guys will not do so its a end of discussion from my side, i am just wasting my time.

As has been pointed out, you are the only person so far who has shown any interest in this change, therefore, it's not worth it to WHMCS to make the modification.

What you might do is add an article to your knowledge-base that tells users how to add a second contact. When a user tells you that they need to be able to have multiple contacts, point them to that article.

Or, as been suggested, pay someone to write a custom module for you.

It's really pretty simple. WHMCS already has the function you are seeking, it just doesn't work the way you want it to.

I have plenty of clients who have multiple contacts. One person gets the invoice, maybe another manages domains, and yet another requests work (service tickets) on projects. WHMCS accommodates this perfectly.

You should open a new thread under customizations and see if anyone is interested in tackling your project.

[kikloo]

So pay someone to do it for you then.....

Already paid WHMCS

[Strother]

Already paid WHMCS

Are you saying:

1. That you paid WHMCS to do the modification for you?
2. That you paid for the WHMCS product, and now think that they should do the modification for free?

None of your other posts indicated situation 1, so we can only assume that you are in situation 2.

[usadomains]

Very few systems like this, including endless other scripts and programs only have one email address assigned per contact, so it's not uncommon. However, WHMCS does allow multiple contacts per account, so there is a way to do it.

However, there is another way a client can fix this using one address. Setup an alias such as [email protected], then direct mail that this alias receives to the two other addresses so they both get it.

[disgruntled]

hello kikloo, i would just like to point out one thing for you.

Senior member under a persons name is not a signal that they are staff of whmcs, but a signal that they are an active member of the forum, (over x posts)

whmcs staff have exactly that underneath their name, you are speaking to the wrong people about this, if you have a feature request this is the correct place for it to be placed, but do expect other people to comment on something you post here, that is how the developers gauge whether or not a feature will be a good use of their time.

As previously stated, the feature you asked for is already a feature, just not in the way you wish.

If you clients wish to have secondary emails or whatever the case, you can instruct them on how to add a new contact to their billing account, you could go a step further and make a tutorial, the idea is you help the client to help you, it should not be yours, or your support staffs job to add and remove contacts from a clients account, thats the whole reason they have the option to do so themselves.

[Strother]

A new thread has been started with virtually the same question. Strikingly similar. http://forum.whmcs.com/showthread.ph...client-sign-up

[stuffedpanda]

I had the same issue.
Ended up modifying /includes/class.phpmailer.php as follows:
Changed function AddAddress($address, $name = '') (line 407?) to the following:

  public function AddAddress($address, $name = '') {
	$b = true;
	if (strpos($address, ",") >= 0) {
		$a = explode(",", $address);
		foreach ($a as $value) {
			$b = $this->AddAnAddress('to', trim($value), "");
			if(!$b){return false;}
		}
	} elseif (strpos($address, ";") >= 0) {
		$a = explode(";", $address);
		foreach ($a as $value) {
			$b = $this->AddAnAddress('to', trim($value), "");
			if(!$b){return false;}
		}
	} else {
		return $this->AddAnAddress('to', $address, $name);
	}
	return $b;
  }

Please excuse my coding - I'm not a native php developer.
(Basically this allows you to specify a comma or semicolon delimited email list)

[jols]

Hi,

Setup up a sub-account from the customers details page "add contact" and activate the mails for the sub-account

Also, the big problem with this approach is that the email address for the sub-account is not just a notification address, but the email address itself is used as a log-in ID.

This becomes untenable for any hosting service, at least for ours.

For example, what if a hosting account owner enters their friend's email as a sub-account, then later that friend decides she would like to open her own account. Well, she can't at least not before coming up with another email address because upon signup she will get this warning, to paraphrase, "You can't use YOUR email address to sign up for a new account, because that email address is already in use in the system."

Wow, I wish I would have seen this limit before we put two straight months of development work in WHMCS for our hosting company.