Cancel grouped invoice when the independent invoices are paid individually

[plusplushosting]

We had many clients with this problem. The client select many invoices o the pay all feature, a new invoice is generated which includes each individual invoice number. Then the client go and pay each individual invoice and the new generated invoice to pay all remains unpaid and the client end up claiming he paid those invoices.
Will be great if the client pay the individual invoices the one generated to pay all be cancelled automatically to avoid issues claims and services interruption.

Thanx!

[rwvpn]

We had many clients with this problem. The client select many invoices o the pay all feature, a new invoice is generated which includes each individual invoice number. Then the client go and pay each individual invoice and the new generated invoice to pay all remains unpaid and the client end up claiming he paid those invoices.
Will be great if the client pay the individual invoices the one generated to pay all be cancelled automatically to avoid issues claims and services interruption.

Thanx!

Pretty confused about what you are trying to accomplish.

[plusplushosting]

as an example if you have a client who have two invoices....he login and select the Pay all invoices option, the system generate a third invoice with the other two invoices items on it.
Then if the client instead to pay that new generated invoice pay each invoice individually, that new generated invoice ramains unpaid.

Let me know if this clarify the situation.

[Gav]

+1

This is a good suggestion, we have also had the problem of customers paying their invoices individually and wondering why they still get invoice overdue emails.