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Status stay Pending after payment. ?!


Vans

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Hi,

 

I use WHMCS for my web hosting automation needs and i have a little bit problem.

 

I have just received my first customer yesterday and all seem to be okay exept one thing..

 

The customer's have received all email of confirmation exept the email with confirmation for account detail to connect on cpanel, ftp, etc...

 

And if i check in Order list, i can see than the customer status is set to "pending" so why ?

 

I have checked the option: Automatically setup the product as soon as the first payment is received

 

So why the status is not set automatically to active when i receive the payment?! and why the customer don't have received the email of account details.

 

Please need your help about this.

 

Thanks you !

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no.

 

If i go on products/services in client profile section, and i click on module command: CREATE

 

I have this error message:

 

Module Command Error

Sorry, that username is reserved.

 

So the account is not created in my whm !

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